Join our dynamic team at Enghouse Locus, where we're leading the way in revolutionizing public safety and emergency services across the Nordics. We're on a mission to make everyday life safer and simpler, and we need passionate individuals like you to help us achieve it.

As a Customer Support Engineer, you'll be at the forefront of ensuring the smooth operation and maintenance of our national-level emergency control center system in Norway. You'll collaborate closely with our talented team to deliver top-notch support to our valued customers, ensuring their needs are met with efficiency and excellence.

Who you are:
You are dedicated to achieving personal excellence and continually improving yourself. As a solid contributor and team player, you take pride in mentoring fellow support team members and engineers. You demonstrate resilience and determination, tackling challenges head-on and ensuring the success of the team despite unforeseen obstacles. You possess the unique ability to critically evaluate situations and make tough decisions, prioritizing competing customer needs effectively. Your approach to problem-solving is deliberate and methodical, allowing you to quickly adapt to new technologies. Additionally, you have an open-minded attitude, actively engaging in constructive debates to find the optimal solutions. You understand the importance of disagreement while remaining committed to achieving collective goals.

The Role

• Providing expert support to our Norwegian customers, ensuring their mission-critical control room applications are operating at peak performance.
• Analyzing and resolving customer issues promptly and effectively, in line with our service level agreements and support procedures.
• Leading efforts to identify and implement solutions, continuously updating documentation to enhance product maintenance activities.
• Collaborating with our software engineering teams to enhance products, fix bugs, and conduct code reviews, ensuring our solutions are always cutting-edge.
• Maintaining and operating key platform infrastructure vital for software development and maintenance.
• Supporting project teams and R&D in the deployment, installation, and rollout of releases.

To excel in this role, you'll need:

• Bachelor's or Master's degree in Information Technology or Computer Science.
• 6+ years of experience in software development and support.
• Proficiency in C#, .NET, and MS SQL, with a strong technical background.
• Familiarity with Scrum and Dev Ops practices and tools.
• Strong teamwork, problem-solving, and solution-oriented mindset.
• Excellent communication skills in English.

Additionally, it would be advantageous to have:

• Experience with technologies such as ASP.NET, Entity Framework, Git Hub, Splunk, Azure, and more.
• Familiarity with relational and non-relational databases like Postgre SQL, My SQL, Mongo DB, etc.
• Basic Norwegian language skills.

• Please note, the internal HR job title will be Customer Support Engineer

About Us:

Enghouse Locus Solutions
Driving Innovation in Nordic Transportation
Locus Solutions is a pioneering force in Nordic transportation, emergency services, security, and service sectors. With 53 dedicated professionals across Norway, we simplify daily operations, setting new standards for quality, accessibility, communication, and security.

Enghouse Transportation - A Division of Enghouse Systems Limited
Enghouse Transportation, part of the publicly traded Enghouse Systems Limited, has been transforming transit technology for over 33 years. As a leader in enterprise software, we aim to be the world's most reliable transit technology provider. Our configurable Commercial Off-The-Shelf (COTS) solutions enhance operational efficiency, elevate customer communication, and reduce costs for transit agencies of all sizes. Join us in redefining excellence in transit technology.


https://www.enghouse.com/

If you're ready to be part of a team dedicated to making a real difference in public safety and emergency response, we want to hear from you! Join us at Enghouse Locus and help shape the future of safety technology. Apply now!


Enghouse is an equal-opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.


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