• Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management
• Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.
• Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team
• Attends and participates in Team meetings
• Attends CHS product training, as required
• Makes recommendations to address problems, improve service and provide improved support
• Develops frequently asked questions (FAQ) documentation

• University degree in Accounting or related fields
• Some Experience of working on software support would be an asset (preferably with international customers)
• Industry experience residential/commercial construction, property management, real estate management concepts/methodologies and general accounting practices
• Proficient in MS Windows applications
• Excellent communication skills with clients at all levels
• An aptitude for caring for Customers
• Must have the analytical ability to resolve customer issues
• Comfortable managing conflicting demands
• Excellent interpersonal skills (verbal and written)
• Positive team attitude and ability to adapt to a fast-pace environment

• Willing to work weekends (If Needed)
• Monday to Friday 8 AM to 5 PM EST (5 PM to 2 AM Pakistan Standard Time)

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment