• Actively manage workflows, ensuring efficient and well-coordinated implementation.
• Provide technical expertise and guidance to the peers in solving complex challenges.
• Stay abreast of industry trends and advancements in digital systems.

• Actively participate in the end-to-end implementation of digital systems, from requirements gathering to deployment.
• Utilize your proficiency in SQL, HTML, CSS, XML, and JSON to contribute to effective system development.
• Collaborate with clients and cross-functional teams to ensure seamless integration and customisation.
• Implement and enforce quality assurance processes to deliver error-free solutions. Great with spreadsheet software (Excel), sorting, filtering, and updating data
• Advantageous, basic HTML/CSS and be able to make simple text/image changes

• Support internal systems, with a particular emphasis on platforms like Salesforce.
• Assist in customization, optimization, and integration of internal systems to enhance organizational efficiency.
• Collaborate with relevant stakeholders to align internal applications with business objectives.

• Provide expert-level, hands-on support to address complex technical data issues and challenges.
• Collaborate with the internal and external customers to customize and implement solutions for ongoing system maintenance.
• Conduct thorough testing and validation of all digital systems to maintain optimal performance.

• Maintain clear and organized documentation to facilitate ongoing support and future enhancements.

• Bachelors in CS (Preferred)
• Experience in an IT setting is essential.
• Proven experience in managing digital systems.
• Good project management skills, with a focus on delivering results within established timelines.
• Excellent communication and interpersonal skills for effective collaboration with clients and team members.
• Proficiency in SQL, HTML, CSS, XML, and JSON.
• Have a good understanding and practical experience in SQL, HTML, CSS, XML, and JSON to contribute to effective system development and support
• Contribute to the customization, optimization, and integration of internal systems to enhance organizational efficiency.
• Collaborate with the internal and external customers to customize and implement solutions for ongoing system maintenance.
• Conduct thorough testing and validation of all development work to maintain optimal performance.
• Maintain clear and organized documentation to facilitate ongoing support and future enhancements.
• Enforce quality assurance processes to deliver error-free solutions
• Familiarity with Salesforce CRM.
• Extensive exposure to Saa S platforms.

• Must be willing to work variable hours
• Several years previous Customer Service or IT Support is a must

• Ability to thrive in a dynamic and fast-paced environment.
• Openness to adapt strategies and approaches based on evolving project requirements.
• Strong analytical and problem-solving skills to address complex challenges.

• Capacity to think critically and develop creative solutions to meet unique customer specifications.
• A team-oriented mindset with the ability to collaborate effectively across departments.
• Encourages open communication and fosters a positive working environment.
• Dedication to understanding and meeting customer needs.
• Willingness to go the extra mile to ensure client satisfaction and project success.
• Meticulous attention to detail, ensuring the accuracy and quality of all deliverables.
• A commitment to delivering solutions that meet or exceed customer expectations.
• Ability to handle pressure and tight deadlines without compromising quality.
• Resilience in the face of challenges, with a positive and solution-oriented mindset.
• Demonstrated commitment to ongoing professional development.
• Enthusiastic about acquiring new skills and staying ahead in the ever-evolving field of digital systems

• 1 PM to 10 PM Pakistan Standard Time

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment