Pakistan Job Openings

Contour Software

Support Developer (L3 Technical Support)

Lahore

FULL TIME

November 14, 2024

About Contour

Contour Software

has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division:
Dealer Information Systems Corporation (Client) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.

Division Profile:

https://www.discorp.com/

The Position:

We are looking for a talented, detail-oriented, and enthusiastic Support Developer who is passionate about tools and enjoys working with many projects and a wide range of technologies We are looking for an individual who will challenge himself and others to constantly come up with innovative solutions and who not only know how to solve the problem, but who help define the problems and direction and create value while pioneering new frontiers.

This is an exciting, dynamic, and challenging position and we are looking for people with initiative, drive, and relevant experience in the industry. This role will require you to work directly with product, design, Customers and operations teams to define and implement solutions.

The hired candidate will work out of the Contour Software Lahore office as an extension of the division-based Global Support Team. This role is great for someone who enjoys a mix of development work, problem-solving, and continuous improvement, with the opportunity to grow into a leadership position. You’ll be expected to manage both the technical and interpersonal aspects of supporting and improving a software product.

Responsibilities:

Critical Thinking & Problem Solving: Ability to break down and solve complex problems, especially related to Tier 1 and Tier 2 support issues. Collaboration: You'll be working with multiple teams (product, design, customers, and operations) to help define solutions and implement them effectively. User Experience Improvement: You'll be tasked with researching user preferences and continuously improving the user experience. Research: Staying current with new technologies and best practices will be important for staying ahead of the curve and solving problems more efficiently. Code Reviews & Troubleshooting: You'll engage with support teams to investigate code, database issues, and bugs. You'll also help provide training to Tier 1 and Tier 2 support teams on product behavior. Documentation: Writing detailed tickets for bug issues, tracking them in Jira or Azure Dev Ops, and collaborating with product management to prioritize fixes. Team Leadership: The role has the potential for growth, where you could eventually lead a team of developers with similar skill sets.

Skills and Qualifications:

Experience: At least 4+ years in software development.
Full Stack Development: Practical experience with:
- Backend: Java, REST APIs, SQL Databases
- Frontend: Any modern frontend framework like Angular, React, or Vue
Development Practices: Knowledge of design principles, software engineering best practices, code reviews, source control (likely Git), and build processes.
Operating Systems: Working knowledge of the Microsoft Windows environment.
Software Design: Strong understanding of object-oriented design, data structures, algorithms, and distributed software systems.
Agile Methodologies: Familiarity with Jira or Azure Dev Ops for managing the software development lifecycle.
Communication: Excellent spoken and written English skills are a must.
Bonus: Experience in the dealership industry is a plus, suggesting the product might be related to dealership management or operations.

What They're Looking For:

Problem-Solvers: You’ll be expected to not only solve technical problems but to help define the direction and solutions to those problems.
Team Player: You’ll be part of a global team, so strong collaboration and communication skills are essential.
Leadership Potential: The opportunity to grow into a leadership role is available, so an ability to mentor and guide others is key.
Continuous Improvement: You will be expected to continuously evolve and improve processes, tools, and systems.

Work Timings:

Shift Hours: 4:00 AM to 6:00 PM Pacific Standard Time (3:00 PM to 5:00 AM Pakistan Standard Time)
Weekend Availability: Must be willing to work on weekends when required.
After Hours Support: Willingness to provide support outside standard business hours as needed.

Exciting Benefits we offer:

Market-leading Salary
Medical Coverage – Self & Dependents
Parents Medical Coverage
Provident Fund
Employee Performance-based bonuses
Home Internet Subsidy
Conveyance Allowance
Profit Sharing Plan [Tenured Employees Only]
Life Benefit
Child Care Facility
Company Provided Lunch/Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment
Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

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