Pakistan Job Openings
Act International
Call Operator
Sheikhupura
September 20, 2024
BA in Social Science
2 years relevent expereince
prefrence shall be given to the local candidates.
Job Description:
- Make calls to beneficiaries, including new beneficiaries and follow-up cases such as due and overdue cases.
- Answer incoming calls and respond to beneficiary inquiries in a timely and polite manner.
- Make outbound calls to follow up with clients, confirm appointments at FCs, or provide updates on services.
- Provide accurate information regarding the BNP project.
- Record and document calls, including beneficiary details, inquiries, complaints, and resolutions in the database.
- Resolve customer issues efficiently and escalate unresolved matters to the appropriate department or supervisor.
- Maintain a high level of professionalism and empathy while dealing with all beneficiary interactions.
- Ensure that all communications adhere to organization policies and procedures.
- Collaborate with team members to improve beneficiary facilitation and satisfaction.
- Perform additional administrative tasks as needed.
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