Must Have Qualifications
Minimum Bachelor's degree in finance, marketing, business, economics, or a related field.
Certified Financial Planner (CFP) or Chartered Financial Analyst (CFA) will be preferred
Who Are We?
Enrichers Investment Group (EIG) is a leading investment firm in Pakistan. We specialize in forming strategic investment consortiums across diverse sectors like financial instruments, physical trade, real estate, agriculture, and tourism & hospitality.
Our subsidiary, Enrichers Private Limited (EPL), is a corporate member of PMEX, operating in major exchanges like NYMEX, NYSE, PSX, and PMEX.
What We Offer?
· 24/5 Client Support: We prioritize client satisfaction with round-the-clock assistance.
· Data-Driven Decisions: Our services are customized, transparent, and backed by in-depth knowledge.
· Cutting-Edge Technology: We empower investors with tech-driven trading capabilities.
· Tailored Investment Strategies: We craft personalized plans to achieve client's financial goals.
Our Values:
· Equal Opportunity Employer: We celebrate diversity and foster an inclusive environment.
· Committed to Sustainability: We actively support UN SDGs 3 (Good Health & Well-being) and 8 (Decent Work & Economic Growth).
· Investing in Your Growth: We believe in continuous professional development for our team members.
Role Overview:
We are seeking a driven and energetic Client Service Representative to join our growing team. You will be the first point of contact for our valued clients, providing exceptional service and ensuring their satisfaction. This is a fast-paced environment where you will thrive on building relationships and exceeding client expectations.
Job Responsibilities:
· Respond to client inquiries via phone, email, and chat in both Urdu and English
· Proactively identify and resolve client issues in a timely and professional manner
· Provide accurate and up-to-date information to clients regarding our services
· Stay informed on market trends to communicate their impact on client portfolios
· Build and maintain positive relationships with clients
· Document all client interactions and maintain accurate records
· Escalate complex issues to the appropriate team
· Contribute to a positive and energetic team environment
· Uphold company policies and procedures
Competencies Required:
· Minimum 2 years of experience in business, marketing or related fields
· Fluency in Urdu and English (written and verbal)
· Excellent communication and interpersonal skills
· Strong telephone etiquette with a clear, pleasant, and energetic voice
· Proven ability to multi-task, prioritize, and manage time effectively
· Ability to work independently and as part of a team
· A positive and professional demeanor
· Understanding of financial markets concepts
Why Join Us?
· Launch your career with a leading investment group managing a diverse portfolio.
· Benefit from a comprehensive training program and ongoing professional development.
· Gain exposure to various facets of the financial and investment industry.
· Build a rewarding career with potential for advancement within the company.
Growth Path:
This role provides a launchpad for your financial services career, equipping you to empower clients with market insights.
Benefits and Rewards:
· Competitive salary and lucrative commission structure
· Build a long-lasting career with ample professional development
· Access free ongoing training programs and certifications
· Enjoy a comprehensive benefits package including meals, exciting trips & rewards, and various leave options - Annual, Sick, Casual, Hajj/ Umrah and Marriage Leaves
Job Type: Full-time
Pay: Rs40,000.00 - Rs60,000.00 per month