Position Overview:
Are you passionate about delivering exceptional customer service and looking for an opportunity to shine in a dynamic environment? We’re on the hunt for a motivated Customer Sales Representative & Dispatcher with stellar English communication skills to join our vibrant team. In this role, you'll be the driving force behind managing customer inquiries, boosting sales, and creating memorable experiences.
Key Responsibilities:
Deliver Outstanding Service: Provide friendly and professional assistance through phone, email, and in-person interactions, leaving every customer with a positive impression.
Become a Product Guru: Master our products, services, and company policies to offer accurate and helpful information, addressing customer questions and concerns with confidence.
Streamline Customer Orders: Efficiently assist with order placement, tracking, cancellations, and returns, ensuring every transaction is handled with precision.
Collaborate for Success: Work closely with team members to resolve issues and enhance the customer experience, fostering a supportive and collaborative work environment.
Keep Records Spot-On: Maintain comprehensive records of customer interactions and transactions using our CRM system, ensuring all details are accurate and up-to-date.
Grow with Us: Participate in engaging training programs and workshops to enhance your skills, knowledge, and problem-solving abilities.
Coordinate Across Departments: Partner with sales, marketing, and logistics teams to fulfill customer requests and gather valuable feedback.
Support Administrative Tasks: Assist with data entry, filing, and maintaining customer databases, contributing to the smooth operation of our office.
Qualifications:
Educational Background: High school diploma or equivalent is required; a college degree or relevant certification is a plus.
Outstanding English Communication: Exceptional spoken and written English skills are essential. You should be able to articulate ideas clearly and effectively, and handle complex customer interactions with confidence and professionalism.
Attention to Detail: Demonstrate strong attention to detail and the ability to multitask efficiently in a fast-paced environment.
Tech-Savvy: Basic computer skills and familiarity with CRM software or similar tools are preferred.
Team Player: Ability to work both independently and collaboratively to achieve team goals.
Adaptable and Eager: Willingness to learn, adapt to changing priorities, and embrace new challenges with enthusiasm.
Why Join Us?
Career Growth: Access to continuous training and development to help you advance in your career.
Supportive Environment: Be part of a collaborative and energetic team that values your contributions.
Employee Perks: Enjoy competitive benefits and a positive workplace culture.
If you’re ready to make an impact and grow with us, apply today and start your journey toward a rewarding career in customer service!
Other information:
Job Timings: 05:00 PM - 02:00 AM (Mon - Friday) On-site
Office Location: Gulshan-e-Iqbal # 13-B Main University Road, Karachi, Pakistan
Transportation available for Females
Job Type: Full-time
Pay: Rs30,000.00 - Rs100,000.00 per month