Job description
We are urgently hiring for Customer Service Representative ( male candidates will be preferred )
Responsibilities:
· Manage large amounts of incoming phone calls
· Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements and skills:

• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Budget: 40k-45K
Working Days: Monday to Saturday
Shifts: 10am-7pm, 11am-8pm
Location: Korangi Karachi
Job Type: Full-time
Pay: Rs40,000.00 - Rs45,000.00 per month
Job Type: Full-time