Pakistan Job Openings
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Anekor Pakistan
Customer Service Representative
Karāchi
FULL TIME
November 4, 2024
We are urgently hiring for Customer Service Representative ( male candidates will be preferred )
Responsibilities:
· Manage large amounts of incoming phone calls
· Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Proven customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Benefits: Provident Fund, Medical Insurance, Overtime & Paid leaves
Working Days: Monday to Saturday
Shifts: 10am-7pm, 11am-8pm
Location: Korangi Karachi
Job Type: Full-time
Pay: Rs40,000.00 - Rs45,000.00 per month
Job Type: Full-time
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