About Us:
MMS is dedicated to providing exceptional service to our diverse customer base. We value communication and collaboration, and we're looking for a passionate Customer Support Specialist to join our team.
Key Responsibilities:

• Provide excellent customer support in both Spanish and English via phone, email, and chat.
• Assist customers with inquiries, complaints, and product information while ensuring a high level of satisfaction.
• Accurately document customer interactions and feedback in our system.
• Collaborate with team members to resolve issues and improve processes.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Qualifications:

• Fluency in both Spanish and English (written and spoken).
• Previous experience in customer service or a related field is preferred.
• Strong communication skills and the ability to empathize with customers.
• Problem-solving skills and a proactive attitude.
• Ability to work in a fast-paced environment and manage multiple tasks.
• A /O Level or equivalent is required

What We’re Offering:

• Competitive salary 100k to 200k
• Working Hours 6:00 PM to 4:00 AM
• Working Days Monday to Saturday
• Number of Positions to be filled: 4

Benefits:

• Performance-based salary increment.
• Medical in-patient (after your 6 months of employment).
• Out-patient Medical (after your 6 months of employment).
• Annual Leaves and Public Holidays as per Pakistan Law (double pay in public holidays).
• Yearly Bonus (As per company policy).
• Fuel Allowance (As per company policy).
• Mobile Allowance (As per company policy).
• Leave encashment (As per company policy).
• Opportunities for career growth and development
• Friendly and collaborative work environment

Send CV to hr@mmsoutsourcing.com
If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we encourage you to apply for this role at MMS Outsourcing Solutions.
Job Type: Full-time
Pay: Rs100,000.00 - Rs200,000.00 per month
Application Question(s):

• What is your level of proficiency in Spanish?
• What is your current salary package?
• Are you Willing for 6 days a week and 10 hours a day shift?
• Are you working any Scam center before?
• Willing to work in night shift 6:00 pm to 4:00 am?

Education:

• Bachelor's (Required)

Experience:

• Spanish Speaker: 1 year (Required)
• English Speaker: 1 year (Required)

Location:

• Lahore (Required)

Willingness to travel:

• 50% (Required)