We are urgently hiring for Customer Services Representative for one of our client from optical industry.
Qualifications: Intermediate to Graduation.
Responsibilities:

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements and skills:

• Familiarity with CRM systems and practices.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Working Days: Mon - Sat
Timings: 10:00 am - 7:00 pm , 11:00 am - 8:00 pm
Location: Islamabad
Salary: 35000 to 40000
Job Type: Full-time
Pay: Rs35,000 - Rs40,000 per month
Job Type: Full-time
Pay: Rs35,000.00 - Rs40,000.00 per month