Company Overview:
TT Technologies pvt. Ltd is group of companies Mostly in E-commerce stores & IT Services. Mostly providing our services in Pakistan & Middle East.
Job Overview:
Responsible for Providing assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

• Handling chats/emails/calls /queries/requests
• Complaint Management & Solving Customer grievances
• Applying process/product knowledge

Key Responsibilities:

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
• Manage delivery support by coordinating logistics, ensuring timely deliveries, and providing exceptional customer service by resolving any delivery-related issues efficiently.

Job Specification:

• Excellent communication in Urdu and English
• Proficiency with MS Office particularly MS Excel
• Customer-centric attitude

Qualification:
Graduation or above
Perks & Benefits:

• Permanent Employment Status
• Overtime provided
• Annual Leaves
• Referral Bonus
• Internal Job Opening in different departments
• Performance bonuses.

Job Type: Full-time
Pay: Rs25,000.00 - Rs35,000.00 per month
Ability to commute/relocate:

• Islamabad: Reliably commute or planning to relocate before starting work (Preferred)