Pakistan Job Openings
TT Technologies pvt Ltd (PhoneCase.pk)
Customer Support Executive Male & Female
Islamabad
FULL TIME
September 8, 2024
TT Technologies pvt. Ltd is group of companies Mostly in E-commerce stores & IT Services. Mostly providing our services in Pakistan & Middle East.
Job Overview:
Responsible for Providing assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.
- Handling chats/emails/calls /queries/requests
- Complaint Management & Solving Customer grievances
- Applying process/product knowledge
- Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
- Manage delivery support by coordinating logistics, ensuring timely deliveries, and providing exceptional customer service by resolving any delivery-related issues efficiently.
- Excellent communication in Urdu and English
- Proficiency with MS Office particularly MS Excel
- Customer-centric attitude
Graduation or above
Perks & Benefits:
- Permanent Employment Status
- Overtime provided
- Annual Leaves
- Referral Bonus
- Internal Job Opening in different departments
- Performance bonuses.
Pay: Rs25,000.00 - Rs35,000.00 per month
Ability to commute/relocate:
- Islamabad: Reliably commute or planning to relocate before starting work (Preferred)
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