IT Operations Officer (Foundation ICT Lead) - NOA

Pakistan Job Openings

United Nations Pakistan

Islamabad

October 19, 2024

ABOUT JOB

Job Title: IT Operations Officer (Foundation ICT Lead)

Grade: NOA

Type of contract: Fixed Term

Duration: 12 Months

Duty Station: Islamabad

This vacancy announcement is for Pakistani Nationals.

Note: This vacancy announcement will also be used to build a roster of prequalified applicants for future opportunities within same job profile at the current or lower level in Pakistan.

TERMS AND CONDITIONSWFP offers a competitive benefits package including salary, pension, leave plus a medical insurance.

JOB PURPOSE

Purpose of the assignment is to support the delivery of efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy..

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):

1. Support the budgeting, planning and deployment of IT and Telecommunications systems that are aligned with business needs, in accordance with WFP corporate standards.

2. Provide support to maintain IT and Telecommunications systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.

3. Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades as required.

4. Provide data and documentation to support the procurement of TC/IT equipment and services at and in line with WFP rules and regulations.

5. Collate data and contribute to the preparation of accurate reports on IT/TC investments and costs, providing information to inform decision-making by stakeholders.

6. Develop technical skills and knowledge and build awareness of industry developments.

7. Respond to queries from users, understanding and resolving issues, providing advice and ensuring IT policies, procedures, systems and tools are correctly applied to support them.

8. Guide junior staff, acting as a point of referral and supporting them with analysis and queries.

9. Support the capability building of staff through the organisation and/or review of training programs aimed at developing skills/knowledge in IT and TC.

10. Coordinate with other UN agencies in order to network, align activities and support possibilities of inter-agency collaboration in the field of IT and Telecommunications.

11. Interact effectively with colleagues and user groups to understand their needs and provide appropriate technical support.

12. Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.

13. Follow operational plans and deliver resource requirements at the onset of an emergency. Update all relevant plans on a regular basis.

14. Actively contribute to the compilation, analysis, maintenance and reporting of IT data to maximize the effectiveness of IT services.

15. Lead the Service desk team to resolve daily issues and manage assets efficiently.

16. Provide timely support to the design, development and usage of systems.

17. Support the delivery of efficient and effective IT and Telecommunications (TC) services.

18. Develop and/or support the usage/deployment of corporate systems and applications, corporate tools, data and databases.

19. Contribute to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.

20. Perform any other duties as assigned by the supervisor.

QUALIFICATIONS AND EXPERIENCE

Education: Advanced university degree in IT, Computer Science or relevant field or First University degree with additional 2 years of related work experience or trainings/courses.

Experience: Minimum 3 years professional/ managerial level experience in IT &/ or Telecommunications (TC) services preferably with International Organization or UN system.

Language: Fluency in both oral and written communication in English.

HOW TO APPLY

To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings). Only short-listed candidates will be contacted.

Link: https://wd3.myworkdaysite.com/recruiting/wfp/job_openings/job/Islamabad-Pakistan-The-Islamic-Rep/IT-Operations-Officer-Foundation-ICT-Lead-NOA-Islamabad_JR106111

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

We regret to inform you that this job opportunity is no longer available as it has expired

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