Panama Job Openings

City of Panama City Beach

Communications Officer

Panama City Beach

FULL TIME

September 24, 2024

Salary

$21.35 - $27.22 Hourly

Location

PCB, FL

Job Type

Full-time

Job Number

00440

Department

Police

Division

Communications

Opening Date

09/24/2024

DESCRIPTION

BENEFITS

Description

This position answers emergency and non-emergency calls for service and dispatches appropriate personnel. This position is responsible for maintaining and updating the FCIC/NCIC databases, amongst others. An incumbent in this position may be designated “Senior Communications Officer.”

Examples of Duties

Receives emergency calls; prioritizes and enters information into CAD system.

Dispatches appropriate personnel in response to both emergency and non-emergency calls.

Accesses FCIC/NCIC databases, and other law enforcement computer systems, to provide information to field personnel.

Make entries and updates to FCIC/NCIC databases related to stolen vehicles, stolen property, missing and wanted persons, etc.

Relays and coordinates instructions, precautions, and questions to and from Police, Fire, and Emergency Medical personnel.

Maintains and files logs of all calls and dispatches.

Receives and processes complaints and questions from the general public.

Provides information and assistance to callers.

Receives and transmits messages between city departments and between the city and external agencies.

Monitors surveillance cameras.

Maintains FCIC/NCIC certification.

Performs related duties.

Typical Qualifications

Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.

Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Requirement to successfully pass department training program.

Possession of, or ability to readily obtain, appropriate FCIC/NCIC certification.

Completion of the National Dispatcher Selection Test (NDST) and must obtain a minimum score of 70%.

Possession of, or ability to obtain, Florida Department of Health Dispatcher certification.

Supplemental Information

KNOWLEDGE REQUIRED BY THE POSITION

Knowledge of emergency communications principles and practices.

Knowledge of FCIC/NCIC policies and procedures.

Knowledge of emergency dispatch policies and procedures.

Knowledge of radio and telecommunications equipment.

Skill in the use of computers and job-related software programs.

Skill in planning, organizing, analyzing, decision making, and problem solving.

Skill in making decisions in high pressure and emergency situations.

Skill in public relations.

Skill in interpersonal relations.

Skill in oral and written communication.

SUPERVISORY CONTROLS

The Police Communications Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include state and federal law, CJIS, FCIC, and NCIC guidelines, DHSMV policies, and city and department training manuals, policies, and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK

The work consists of related emergency communications duties. The necessity of responding to unforeseen and emergency situations contributes to the complexity of the work.

The purpose of this position is to perform emergency dispatch operations. Successful performance contributes to the efficient and effective response to emergency and life-threatening situations, as well as non-emergency situations.

CONTACTS

Contacts are typically with department personnel, representatives of emergency services agencies, towing companies, taxi companies, and the general public.

Contacts are typically to give or exchange information, resolve problems, provide services, and motivate persons.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee frequently lifts light and occasionally heavy objects and uses tools or equipment requiring a high degree of dexterity.

The work is typically performed in an office. The employee may be exposed to noise.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

**These are intended only as illustrations of various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Agency

City of Panama City Beach

Address

17007 Panama City Beach Parkway

Panama City Beach, Florida, 32413

Phone

850-233-5100

Website

http://www.pcbfl.gov

Examples of Duties

Receives emergency calls; prioritizes and enters information into CAD system.

Dispatches appropriate personnel in response to both emergency and non-emergency calls.

Accesses FCIC/NCIC databases, and other law enforcement computer systems, to provide information to field personnel.

Make entries and updates to FCIC/NCIC databases related to stolen vehicles, stolen property, missing and wanted persons, etc.

Relays and coordinates instructions, precautions, and questions to and from Police, Fire, and Emergency Medical personnel.

Maintains and files logs of all calls and dispatches.

Receives and processes complaints and questions from the general public.

Provides information and assistance to callers.

Receives and transmits messages between city departments and between the city and external agencies.

Monitors surveillance cameras.

Maintains FCIC/NCIC certification.

Performs related duties.

Typical Qualifications

Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.

Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Requirement to successfully pass department training program.

Possession of, or ability to readily obtain, appropriate FCIC/NCIC certification.

Completion of the National Dispatcher Selection Test (NDST) and must obtain a minimum score of 70%.

Possession of, or ability to obtain, Florida Department of Health Dispatcher certification.

Supplemental Information

KNOWLEDGE REQUIRED BY THE POSITION

Knowledge of emergency communications principles and practices.

Knowledge of FCIC/NCIC policies and procedures.

Knowledge of emergency dispatch policies and procedures.

Knowledge of radio and telecommunications equipment.

Skill in the use of computers and job-related software programs.

Skill in planning, organizing, analyzing, decision making, and problem solving.

Skill in making decisions in high pressure and emergency situations.

Skill in public relations.

Skill in interpersonal relations.

Skill in oral and written communication.

SUPERVISORY CONTROLS

GUIDELINES

COMPLEXITY/SCOPE OF WORK

The work consists of related emergency communications duties. The necessity of responding to unforeseen and emergency situations contributes to the complexity of the work.

The purpose of this position is to perform emergency dispatch operations. Successful performance contributes to the efficient and effective response to emergency and life-threatening situations, as well as non-emergency situations.

CONTACTS

Contacts are typically with department personnel, representatives of emergency services agencies, towing companies, taxi companies, and the general public.

Contacts are typically to give or exchange information, resolve problems, provide services, and motivate persons.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee frequently lifts light and occasionally heavy objects and uses tools or equipment requiring a high degree of dexterity.

The work is typically performed in an office. The employee may be exposed to noise.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

PTO Leave: Leave begins accruing immediately. The schedule varies slighter for Fire Fighters.

Years Of Service Completed Annual Leave Cap Available
less than 5 years: 152 hours
5 to 9 years: 176 hours
10 to 14 years: 200 hours
15 to 19 years: 224 hours
20 + years: 248 hours

At the end of the year, any unused PTO leave will be placed in your PTO bank (up to 380 total hours). Time will be accrued bi-weekly & shown on each paycheck. After the 380 hours are filled, any unused PTO leave will be lost and cannot be used the following year.

RETIREMENT: Sworn police employees are fully vested after 10 years. Employees can become partially vested at five (5) years of service. Partial vesting at five (5) years is 50%, six (6) years 60%, seven (7) years 70%, eight (8) years 80%, and nine (9) years 90%.You are eligible for retirement upon the earlier of the attainment of age 50 and the completion of 20 years of credited service, the attainment of age 55 and the completion of 10 years credited service, the completion of 25 years of credited service, regardless of age, or the completion of 20 years of credited service, regardless of age by paying an additional contribution of your salary into the plan. The amount of the normal retirement benefit is based on your credited service and average final compensation. See Police Officers’ Pension Plan Summary for more details.

HOLIDAYS: Employees receive 14 holidays per year. The holidays are:

New Year's Day
Martin Luther King Jr. Day
Presidents' Day
Memorial Day
Juneteenth
July 4th
Labor Day
Veterans' Day
Thanksgiving Day
Friday After Thanksgiving
Christmas Eve
Christmas Day
New Year's Eve
Employee's Birthday

INSURANCE:* Florida Blue Health, Humana Dental & Securian Disability, Basic Life, and AD&D Insurance premiums are paid in full by the City for the Employee. Florida Blue Tiered Family Coverage available but paid by Employee via paycheck. (Blue Option LG Plan 03559 Spouse only $630/month; Child/Children $540/month; and Family $1,200/month) (Blue Option LG Plan HDHP Spouse only $508/month; Child/Children $244/month; and Family $767/month).

Spouse Dental Coverage only $34.85/month; Child/Children $49.31/month; Family Dental Coverage $87.48/month. Vision Coverage available: Employee only: $5.24/month; Spouse only $10.50/month; Child/Children $9.97/month; and Family $15.67/month). Both are covered by Humana. The City offers a suite of Allstate Worksite products avaialbe for purchase.

Note: Insurance coverage takes effect on the 1st of the month 60 days after employment.

Rough estimates are not necessarily exact.

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