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We are looking for a dedicated and detail-oriented Accounts Specialist to join our team.
The ideal candidate will be responsible for high-level account management activities
including but not limited to renewals, software maintenance tasks, building the pipeline, data
entry and more. The resources will be responsible for ensuring a high rate of customer
retention and satisfaction and will be required to have excellent communication skills,
strong understanding of the products and services and are not afraid to ask questions.
Responsibilities:

• Respond to client requests for information, documents, and other accounts management changes or inquiries
• Ensure customer’s concern is addressed by cross-departmental coordination
• Perform manual research on legacy data and understand the support action needed on each subscription
• Analyze renewal data to identify trends and opportunities for improvement
• Maintain accurate records of renewal activities and customer interactions
• Manage the end-to-end renewal process for customer contracts.
• Establishing a framework and process to track, manage, and maximize renewal contracts
• Contacting and following up with customers and partners to ensure a timely renewal process
• Verify data by comparing it with other data sources
• Help track Sales prospects as they move from one stage to the next
• Participate in training and development programs to enhance skills

Roles & Responsibilities

• Close business to meet and exceed monthly, quarterly, and annual booking objectives.
• Weekly forecasting on pipeline creation, progression, and quarterly sales targets.
• Work closely with the relevant internal stakeholders to drive success (i.e., Channel, BDRs, etc).
• Proactively prospect, identify, qualify, develop, and renew existing subscriptions.
• Build and maintain a healthy sales pipeline necessary to hit your sales targets through proactive outbound Calling
• Execute outbound sales strategy to drive Renewals for existing/expiring subscriptions

Qualifications:

• At least a graduate of Senior high school or High school old curriculum
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• High degree of proficiency with MS Office and GSuite applications i.e. GSheet, GSlides

and more

• Ability to use reason to analyze problems, assess facts, and come up with solutions
• Good negotiation skills and ability to analyze numbers effectively
• Excellent attention to detail and a commitment to both accuracy and quality
• Proficiency with common customer success and customer relationship management software, such as Salesforce and alike
• Familiarity with Stripe and Heat tools is a plus
• Flexibility to work early hours, evening hours, and weekends as needed
• Ability to handle multiple projects at the same time
• Proactive, energetic, and happy to work with
• Should be willing to work onsite on a shifting in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

*terms and conditions apply
What's in it for you?
Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.
Interested? Here are ways to reach us:

• Please make sure to complete this application form: https://linktr.ee/iopexph
• Send a message to 09178246345 | 09178656287 (Yana)
• Walk in and look for YAN/KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

Job Types: Full-time, Permanent, Fresh graduate
Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Discounted lunch
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• Shift system

Supplemental Pay:

• 13th month salary
• Anniversary bonus
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

Application Question(s):

• Are you comfortable to report onsite in BGC, Taguig? (Please do not leave this question unanswered)
• What city are you currently residing in? (Please do not leave this question unanswered)
• How much is your expected and most recent salary? (Please do not leave this question unanswered)
• Do you have any residence near Metro Manila or Taguig? (If you are residing outside of Metro Manila)
• Walk in and look for YAN/KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig
• Are you comfortable to work on a shifting schedule? (Please do not leave this question unanswered)
• Have you applied and dropped by in our office within the last 6 months? (Please do not leave this question unanswered)
• Please make sure to complete this application form: https://linktr.ee/iopexph
• Are you willing to be reprofiles to other openings that we have? (If you are residing outside of Metro Manila)

Education:

• Senior High School (Preferred)

Experience:

• BPO: 1 year (Preferred)
• Accounts Specialist: 1 year (Preferred)