Philippines Job Openings
Laticrete Philippines, Inc.
Administrative Staff
Santa Maria
FULL TIME
October 7, 2024
- Customer Interaction:
- Respond to Inquiries: Handle phone calls, emails, and chat inquiries from customers regarding product information, orders, and services.
- Provide Solutions: Assist customers with any issues or concerns they may have, offering solutions and guidance as needed.
- Order Management:
- Process Orders: Enter and manage customer orders into the system, ensuring accuracy and timely processing.
- Track Shipments: Monitor and provide updates on order status and delivery schedules.
- Product Knowledge:
- Educate Customers: Provide detailed information about Laticrete’s products, including their features, benefits, and proper usage.
- Stay Informed: Keep up-to-date with the latest product developments and changes in company offerings.
- Issue Resolution:
- Handle Complaints: Address and resolve customer complaints or issues related to products or services in a professional manner.
- Coordinate with Other Departments: Work with technical support, sales, or logistics teams to resolve complex problems or fulfill specific customer needs.
- Documentation and Reporting:
- Maintain Records: Keep accurate records of customer interactions, transactions, and feedback.
- Generate Reports: Prepare and present reports on customer service metrics and performance as required.
- Customer Relationship Management:
- Build Relationships: Develop and maintain positive relationships with customers to enhance their overall experience with Laticrete.
- Feedback Collection: Gather and report on customer feedback to help improve products and services.
- Administrative Support:
- Assist with Documentation: Handle administrative tasks such as filing, data entry, and maintaining customer databases.
- Coordinate Meetings: Schedule and coordinate meetings or appointments as needed.
- Compliance and Standards:
- Follow Procedures: Adhere to company policies, procedures, and standards for customer service and data handling.
- Maintain Confidentiality: Ensure that customer information is kept confidential and secure.
Job Type: Full-time
Pay: From Php13,000.00 per month
Benefits:
- Company events
- Employee discount
- On-site parking
- Paid training
- Promotion to permanent employee
- 8 hour shift
- 13th month salary
- Overtime pay
- Yearly bonus
- Bachelor's (Required)
- Customer Service Representative: 1 year (Required)
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