We are looking for the top professional talent the Philippine's has to offer!
Please only apply if you have the characteristics and qualifications below:
- Excellent English and Spanish Speaking Skills with at least Level 5 or Equivalent to C1
- Passionate About Teamwork and Working In An Inclusive Environment
- Energetic Spirit
- Eager to Learn About Digital Advertising
- Enthusiastic
- Comfortable in High Energy Environment
- Detail-Oriented
- Fluent in the English Language
- Fluent in the Spanish Language
- Motivated to Grow
- Customer Service Experience Trained
- Comfortable on the Phone for a Large Part of the Day
What You Will Do:
- Answer incoming calls and provide first class client service.
- Maintain a high level of professionalism and respect with every client interaction.
- Continually maintain a working knowledge of all company products, services, and programs.
- Make recommendations according to the client's needs for features and added values.
- Update client information in the CRM during and after each call as needed.
- Build confidence in the program and build rapport with clients.
- Communicate with clients through email and SMS as needed and in a timely manner.
- Follow up with the client to complete any missing pieces of the campaign.
- Provide each client with solutions the first time they call in.
- Manage incoming cases from customer emails within 24 hours as assigned by team lead.
- Report customer feedback and patterns to management.
What Do You Get / What To Expect:
- In-depth paid training
- Stable Schedule: Monday - Friday (Graveyard Shift)
- Performance Bonuses
- Growth and Promotion Opportunities
- Rewarding Career to Help Others
- Wellness Programs and Resources
- Lunch provided daily
- Inclusive and Positive Environment
- Performance Reviews
- Promote From Within by Performance
Fun Perks:
-Team Building
-Holiday Parties and Corporate Sponsored Events
-Milestone Awards
-Birthday and Workaversary Recognition
-Monthly Newsletter
-Giving Back to the Community
-Group Outings - Dinner, Sporting Events, Escape Rooms, Paint Nights
-Friday Theme Days
-Movies on Projector
Job Type: Full-time
Pay: Php55,000.00 - Php80,000.00 per month
Benefits:

• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided

Schedule:

• 8 hour shift
• Late shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus

Experience:

• Customer service: 3 years (Required)

Language:

• Spanish (Required)

License/Certification:

• Do you possess the necessary documents to work in PH? (Required)

Expected Start Date: 10/07/2024