Responsibilities:

• Must be able to train utilizing the following forums: classroom, on the job, remote learning/online courses, and train the trainer to transfer knowledge to internal and external clients.
• Assists with determining training solutions, taking into account the most cost-effective method to achieve the desired results.
• Works closely with both PH and US counterparts/stakeholders in implementing various training for new and existing products, systems, and processes.
• Facilitates and works independently on occasions
• Provide on-site support during on-the-job training for new hires after classroom training
• Identifies key issues and opportunities for improvement.
• Proactively works to implement changes that impact workflows and processes and include cost-saving initiatives. This includes identifying and communicating process changes that will impact the training modules.
• Performs other duties as required by management.

Qualifications:

• A college degree is required
• 2-3 years of experience as a Product/Process Trainer in a BPO industry
• Must have experience in U.S. accounts, specifically in 401(k), rollovers, IRAs, and/or retirement plans.
• Experience working in the financial services industry is a major plus
• Excellent communication skills, both written and verbal
• Experience at a startup or similar fast-paced organization, a plus
• Amenable to work in shifting schedules including graveyard, render OTs when needed, and work during PH Holidays
• Must be willing to work in Alabang, Muntinlupa (100% work in the office)
• Must be available to start ASAP

Job Types: Full-time, Permanent
Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion

Schedule:

• 8 hour shift
• Holidays
• Late shift
• Monday to Friday
• Night shift
• Rotational shift

Supplemental Pay:

• 13th month salary
• Performance bonus

Application Question(s):

• This is 100% WIO. Are you willing to travel to/from Alabang, Muntinlupa?
• What is your expected monthly salary?

Education:

• Bachelor's (Preferred)

Experience:

• US Retirement [401(1k), rollovers, IRAs, etc.]: 1 year (Required)
• Trainer: 1 year (Required)