Philippines Job Openings

MSCI Inc

Client Service Specialist - Associate

Manila

FULL TIME

October 8, 2024

Sales and Relationship Management

Build and maintain our client relationships, helping to find solutions to their complex needs.

Sustainable Investing

Shape the future of Sustainable Investing
Are you curiously minded and passionate about creating value that really matters?
MSCI is dedicated to providing sustainability and climate data and tools to support investment decision making, and today we are proud to work with around 3,000 clients worldwide.

Your Team Responsibilities

The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our institutional, dominantly financial, clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on our line of products and services. Client contact is primarily via telephone and email, but occasional travel may be required for on-site presentations or trainings. The team members work closely with account managers and consultants to develop and maintain client relationships. Currently, Client Service teams are present in the following locations: San Francisco, New York, Monterrey, Toronto, London, Budapest, Mumbai, Shanghai, Tokyo and Manila.

Your Key Responsibilities

The successful candidate will be part of the APAC Client Service team based in Manila catering to the inquiries raised by MSCI global clients in the field of ESG research and investment raised during APAC hours. Said candidate will provide support to clients in their use of MSCI’s ESG Research data via dedicate platform MSCI ESG Manager, data feeds through FTP delivery, and MSCI ESG Research data on 3rd party platforms. Their responsibilities include but not limited to:

Monitor and ensure client satisfaction
Assist with day-to-day query allocation and resolution of operational client queries
Act as liaison between client and internal MSCI ESG Research teams for key client initiatives
Manage client inquiry and issue resolution process using Sales Force.com and other internal tools
Identify accounts at risk and assist with plans to ensure revenue and client retention
Conduct calls with clients (health checks, training, relationship planning and review, analyst meetings)
Identify and communicate up-sell opportunities to sales team

The successful candidate will also be responsible in (a) coordinating with Global ESG Client Service Team for any inquiries outside APAC hours, (b) ensuring that complex queries are routed to the appropriate global teams within specified SLA whilst keeping clients updated on the status of the query in a timely fashion, and (c) collaborating with other Client Service teams globally to help address ad hoc requests from global Sales teams.

Your skills and experience that will help you excel

Strong knowledge of financial institutions and the investment process
Strong interest in ESG and how ESG factors impact the investment process
Excellent organizational, communication and presentation skills; strong attention to detail
Innovative, motivated, client-oriented and commercially aware thinker
A team player able to effectively manage the expectations of a diverse and demanding client base
Adept in the use of Microsoft Office and tools
Ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of functional, geographic, and business lines
Ability to comprehend, simplify and communicate complex operational processes

About MSCI

What we offer you

Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

Flexible working arrangements, advanced technology, and collaborative workspaces.

A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, Linked In Learning Pro and tailored learning opportunities for ongoing skills development.

Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.
To all recruitment agencies
MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com

Quotes from Emilia Marton, Anja Ludzuweit, Dorottya Bruszt

Working in ESG makes you feel you are a part of something that makes a difference.

Emilia Marton | Sales and Relationship Management

View Profile

Zurich’s founder of the Women’s Leadership Forum (WLF) discusses the intersectionality of inclusivity and why change is important, even when you don’t think you need it.

Anja Ludzuweit | Sales and Relationship Management

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No matter how good you are at your job, in order to succeed and advance in your career, you need visibility. That’s where grassroots groups, organized and run by members of MSCI from all over the world come in.

Dorottya Bruszt | Sales and Relationship Management

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Benefits

MSCI is committed to providing a competitive benefit package to you and, where applicable, your family.

Retirement Plan contribution
Healthcare benefits, including:

Group Term Life Insurance
Group Accident Insurance
Medical Benefits Plan

Cash Allowance, including:

Medical/Dental/Optical Allowance
Rice Allowance
Birthday Gift Allowance
Christmas Basket

Development opportunities

Guided by your manager, our learning and development opportunities empower you to perform at your best, make and impact and shape your career.

Career paths are multidirectional and we believe new and challenging experiences drive personal growth and innovation. With access to Linked In Learning Pro and our bespoke Learning@MSCI platform, you can easily customize and tailor your learning journey to accelerate your career.

Manila

29th Floor, Zuellig Building
Makati Avenue corner Paseo de Roxas
Makati City 1226
Philippines

Our Manila office is in Makati City, the financial center of the Philippines. Surrounded by iconic landmarks, and within walking distance to many restaurants, parks and shopping malls, this office hosts MSCI’s largest Data Operations team in the region. You’ll also find we’re well-equipped with collaboration spaces, huddle spaces for 1:1s and a well-stocked pantry for those looking for something to eat!

Recruitment Processs

1

Apply online
First, click Apply and upload a CV that shows us the skills and passion you could bring to this role, as well as your contact details so we can reach out to you.

2

Talk to our recruiter
If you look like a good match, our recruiters will arrange a chat where we’ll ask about your motivations, experience, and background, and where you can ask us anything you want to know about working at MSCI.

3

Interview with our team
If you like what you hear, and we think you have what we need, then it’s time to interview with your future team, either virtually or in the office. These interviews will give you a clear insight into the team and the day-to-day responsibilities of the role.

4

Make your decision
If you’re successful, we’ll make you an offer and give you any further information you need to help you make your decision. If the answer is yes, it’s time for some background checks, and then we’ll welcome you on board!

SALES AND RELATIONSHIP MANAGEMENT

Client Service Specialist - Associate

Job Reference:

2024-1892

Location:

Manila

Category:

Sales and Relationship Management

Solution:

Sustainable Investing

Job Level:

Associate

Job Type:

Full-Time

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