Philippines Job Openings

Sourcefit Philippines

Collections Representative | Quezon City

Quezon City

FULL TIME

October 15, 2024

Job Details:
  • Collections Representative
  • Bridgetowne, QC – On-site
  • Monday to Friday | 6 AM to 3 PM
  • *Following New Zealand’s time zone
  • *Following New Zealand’s Holidays
Responsibilities:
  • Contact customers via multiple communication channels (phone, email, text, social, etc.) to establish suitable payment plans and build strong relationships.
  • Meet weekly KPI's for collections and ensure all work is completed in the required timeframe.
  • Perform data admin tasks, such as data entry, skip tracing, processing of Direct Debits/Dishonors, updating Fin Connect, and filing.
  • Follow the company's dishonor process and script to encourage customers to pay.
  • Identify areas of improvement in terms of efficiency and communicate these ideas to the team and management.
  • Keep up to date with the latest legislation regarding the CCCFA, Fair Trading, Consumer Guarantees, Door to Door Act, and any others that are relevant to the customer base.
  • Have an acute understanding of all customer contracts to ensure compliance with legal parameters.
  • Provide relevant feedback through on-time reporting of KPI's to Head Office, including the actions taken to contact the customer.
  • Display a professional manner while encouraging commitment to payment and emphasizing the benefits to the customer of adhering to their committed payment schedule.
  • Using verbal communication skills to manage people and maintain positive public opinion of the company.
  • Attend all team and individual meetings on time and as required.
  • Minimize losses while cost-effectively estimating the probability of successful recovery and recommending the best next courses of action.
Qualifications:
  • A minimum of 3 years of experience in a customer service or collections role, preferably in a financial services, banking, or lending environment.
  • Strong numerical abilities
  • Strong verbal communication skills and the ability to effectively negotiate and resolve issues.
  • Familiarity with customer contracts and an understanding of legal compliance.
  • Proven experience in administrative tasks, including data entry and record keeping.
  • Excellent organizational and time management skills.
  • Strong problem-solving skills and the ability to work well in a team environment.
Apply now and send your resume at julianna.hermida@sourcefit.net with the subject title "Collections Representative"
Job Types: Full-time, Permanent
Pay: Up to Php35,000.00 per month
Benefits:
  • Company events
  • Paid training
Schedule:
  • 8 hour shift
Application Question(s):
  • Do you have experience in administrative tasks, including data entry and record keeping?
  • Do you have experience in a financial services, banking, or lending environment?
  • Do you have familiarity with customer contracts and an understanding of legal compliance?
Experience:
  • Collections representative: 3 years (Preferred)
  • Customer service: 3 years (Preferred)
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