Philippines Job Openings

Support Services Group - Philippines

Collections Specialist | Local Account (Dayshift)

Pasig City

FULL TIME

November 18, 2024

In this position, you will have the opportunity to showcase your exceptional communication and problem-solving skills while working with a diverse range of clients. If you're a detail-oriented professional with a passion for financial recovery, we want you on our team!
What you'll do:

Performs outbound calls
Responsible for building relationships with customers, whose account payments are overdue, assisting them with their situation and solving their problems to reach a positive conclusion.
Gaining customers' commitment to making payments on their overdue account and enabling them to have their accounts up to date
Capable of diligently responding to inquiries and other Payment, Billing and Collections concerns
Able to multitask and learn business specific updates immediately
Tracks individual performance and able to identify personal performance gap
Tracks scheduled call back and call all pending clients on a timely manner

About you:

At least 6 months BPO experience, preferred but not required
Computer literate (Microsoft Office)
Good verbal communication & active listening skills
Highly motivated and should be flexible in terms of working in different shifts
Ability to personally engage a contact and effectively get the message across
Must be goal oriented and driven to exceed expectations.

Work Setup: Onsite
Why Join Us?

Attractive compensation and benefits package! #Better With SSG
Professional growth opportunities within a collaborative work environment.
Ongoing training and development programs.
Make a real impact in providing exceptional customer service.

Company Description:
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.
Job Type: Full-time
Benefits:

Additional leave
Company events
Health insurance
Life insurance
Opportunities for promotion
Paid training

Schedule:

8 hour shift

Supplemental Pay:

13th month salary

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