Role Summary:
The Director of Operations will oversee the daily functions and long-term strategic direction of the Presentation Graphics and Design Team across multiple sites in the Philippines. This role involves liaising with counterparts in India and the US to ensure seamless coordination, timely delivery of creative services, and optimized team performance. The ideal candidate will be a strong people manager, capable of motivating and developing a large, diverse team, with experience in Business Continuity Planning (BCP), service level management, workflow management with large and complex volumes, SLAs, and data sets, as well as creating related reports and policies. The role requires a high degree of ownership and accountability and availability post work hours to address urgent operational needs.
Key Responsibilities:

• Lead and manage operations across multiple sites in the Philippines, ensuring alignment with the company’s strategic goals.
• Oversee a large team of 500+ members, including designers, project managers, and support staff.
• Act as a people manager, focusing on team development, motivation, and performance management.
• Liaise with counterparts in India and the US to ensure global consistency and collaboration.
• Develop and implement operational strategies to enhance efficiency, productivity, and quality of deliverables.
• Collaborate with the design team to ensure the delivery of high-quality presentation graphics and design services.
• Establish and maintain strong relationships with key stakeholders, including clients and internal teams.
• Monitor and manage budgets, resources, and timelines to meet operational objectives.
• Take ownership and accountability for all aspects of operational performance and team outcomes.
• Be available post work hours to address any urgent operational issues or client needs.

Team Management:

• Conduct One-on-One discussions and provide feedback on development and ratings.
• Actively contribute to maintaining and increasing team satisfaction levels.
• Support ISO and Six Sigma projects to consistently improve process performance.
• Establish rapport with team members and across teams.
• Identify barriers to team functioning and discuss possible solutions with relevant parties.
• Implement succession planning for team members.
• Support team members in meeting deadlines.

Business Continuity Planning:

• Develop and implement Business Continuity Plans (BCP) to ensure operations continue smoothly during disruptions.
• Create and maintain BCP reports and policies, ensuring they are up to date and aligned with industry best practices.
• Conduct regular reviews and updates of BCP strategies to address emerging risks and operational challenges.
• Coordinate with internal teams and external partners to ensure the effectiveness of BCP measures.

Service Level Management:

• Define, negotiate, and manage Service Level Agreements (SLAs) with internal teams and external clients.
• Monitor service performance and ensure that all SLAs are met or exceeded.
• Analyze service metrics to identify trends, issues, and areas for improvement.
• Develop and implement corrective actions to address service level deficiencies.
• Maintain regular communication with stakeholders to ensure transparency and alignment on service expectations.

Workflow Management:

• Manage and optimize workflow processes, ensuring efficient handling of large and complex volumes, SLAs, and data sets.
• Implement systems and processes to monitor and track workflow performance.
• Ensure that resources are effectively allocated to manage high volumes and complex data requirements.
• Develop strategies to improve workflow efficiency and reduce turnaround times.

Qualifications:

• Proven experience in managing large-scale operations, preferably in a creative or design environment.
• Strong leadership and people management skills with a track record of managing and motivating large teams.
• Excellent organizational and problem-solving abilities.
• Ability to work in a fast-paced, dynamic environment.
• Experience with budgeting, resource allocation, and project management.
• Strong communication and interpersonal skills.

Preferred Skills:

• Familiarity with the latest design tools and technologies.
• Knowledge of design team structures and best practices for creative operations.
• Ability to drive operational excellence and continuous improvement.

Job Type: Full-time
Pay: Php200,000.00 - Php350,000.00 per month
Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Education:

• Bachelor's (Preferred)

Experience:

• Graphics and Design: 10 years (Preferred)
• managing 24/7 multi-site operations: 10 years (Preferred)
• handling a team of 500+ members.: 2 years (Preferred)