Our Ka-Eastern Service Operations Center Engineer manages end-to-end fault restoration, provides first-line technical investigation and diagnosis of incidents and service requests within established standards and SLA. S/he monitors all events that occur through the ETPI Network and ensures continuous network service quality.
Our Service Operations Center Engineer must be:

• A graduate of Electronics Communications Engineer (must be a licensed ECE)
• Knowledgeable in Communications (IP, Telephony, Transmission, Cloud Network, etc.), Network Monitoring tools, and MS Office applications
• Competent in understanding of ITIL Processes and procedures
• Highly analytical, excellence driven and with positive work attitude
• Amenable to work in shifts in a 24x7 environment

Job Types: Full-time, Permanent, Fresh graduate
Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Schedule:

• Rotational shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• NOC experience (preferably): 1 year (Preferred)

License/Certification:

• CCNA certification (preferably) (Preferred)
• ECE (Required)

Expected Start Date: 11/18/2024