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City: Taguig City, Manila, Philippines
Professional Area: Order-to-Cash
Contract Type: Fixed-Term
Professional Level: Experienced
Reporting to: Global Supply Chain & Customer Service - Center Process Manager

Global Supply Chain and Customer Service Specialist (Fixed-Term)

The incumbent manages operations within the GBS scope, overseeing the supply of finished, semi-finished, and raw materials to JTI markets and third-party partners. This role involves collaborating with internal and external stakeholders, including service providers, factories, and logistics partners, to support Customer Service and Supply Chain processes using SAP ECC, IBP, My JTI, and Transportation Modules. The position ensures timely and complete delivery and billing of products, serving as a liaison between factories, suppliers, customers, markets, and logistics partners while adhering to JTI policies and procedures.

As a Global Supply Chain and Customer Service Specialist for JTI GBS Manila, you will:

• Coordinate the phase-in and phase-out of the portfolio for designated markets / customers.
• Maintain the Master Data (customer/material master).
• Apply the in-place demand change process regarding production requirement changes in order to ensure accurate information is provided to the manufacturing locations.
• Ensure that correct selling price is reflected in both purchase order and sales order. For any discrepancies, Specialist must coordinate with Market on material pricing maintenance prior further processing
• Process Sales and Purchase Orders within SAP ECC/IBP and ensure all parameters are correct and executed in a timely manner in order to ensure accurate order output.
• Ensure continuous supply and process shipments of commodities minimizing write-offs based on the customer's requirements in collaboration with factories, suppliers, freight forwarders, carriers and warehouses resulting in order fulfilment.
• Process the shipments in the Transportation Module and use adjacent applications and platforms as per standard processes and monitor the delivery of the agreed quantity of goods to the final destination timely (E2E process).
• Liaise with the forwarders/carriers for transport document establishment.
• Establish SAP documentation such as order confirmation, proforma invoices, packing list, export invoices (sales invoice), delivery note, issuance of credit and debit memos, authorization request as per Company policies etc.
• Establish non-SAP documentations such as certificate of origin, freshness certificate as well as ensuring certification and legalisation as per markets or customers requirements etc. in order to ensure that relative documentation is properly issued and provided in time to the recipient for the customs clearance and billing/accounting purposes. All the steps are to be delivered in a time-bound manner.
• Ensure own back up materials is kept up to date, monitor hand over business activities prior planned absences, handle back up as per agreed scope and in order to manage the business continuity.
• React swiftly to any business changes: taxation change; regulation, embargo etc.
• Analyze business impact, investigate and propose potential solutions and work on resolution / improvement.
• Support queries/questions from the internal&external auditors.
• Review and comment J-SOX reports embedded in the Company's O2C, P2P and Inventory Management mega processes related to Supply Chain/Customer Service processes, as defined in the J-SOX Controls Framework for JTI to ensure JSOX compliance requirements.
• Create company service related purchase orders as recorded.
• Ensure goods receipts (GR) are posted accurately and timely upon confirmation of service.
• Support other departments on Vendor's payment by identifying and solving potential issues: billing entity, quantity, currency, cost of service invoiced and others.
• Collaborate with Finance for any related to Accounts Receivable/Accounts Payable, Credit and Collection and FP&A matters and month/quarter/year end closing.
• Check and approve or reject the release of blocked invoice documents from 3rd party/interco suppliers.
• Support monthly and quarterly exercise for GR/IR clearing and take corrective action to minimize unbalanced POs.
• Ensure timely completion of month end closing activities
• Provide support needed on internal/external audits
• Analyze business impact, investigate and propose potential solutions and work on resolution / improvement.
• Manage related communication with appropriate functions/management.

Requirements

• University 4 years graduate of Supply Chain Management or Engineering or other related course
• 3-5 years of experience in the area of Supply Chain and Customer Service in a multinational company; at least 12 months in a role of GSC&CS Associate
• Fluent in English (written & spoken).
• Any additional language(s) is/are an asset (in particular French or Spanish).
• SAP Hana experience or other ERP
• SAP Hana experience or other ERP
• Logistics knowledge
• MS Office package
• Logistics knowledge
• MS Office package

Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.