Philippines Job Openings
GECO Philippines Inc.
Incident Manager
Muntinlupa
FULL TIME
October 10, 2024
GECO Asia is a specialist IT Consultancy Services company based in Singapore, with two delivery centres in the Philippines. With over 15 years of experience, we have established ourselves as a trusted provider of high-end IT resources in the Asia Pacific marketplace. Our expertise lies in ABCD technologies - Artificial Intelligence, Blockchain, Cloud Computing, and Data Science/Engineering, driving digital transformation and innovation for businesses in the region.
Role Description
This is a full-time hybrid role for an Incident Manager in Muntinlupa City with some flexibility for remote work. The Incident Manager will be responsible for managing and resolving IT incidents, coordinating incident response efforts, implementing problem management processes, providing technical support, and applying analytical skills to improve incident handling procedures.
Qualifications
- Atleast 3 years of Experience in Incident, Problem and Change Management and Incident Response skills
- Strong Analytical Skills
- With In depth knowledge on ITIL Incident Management
- Technical Support experience
- Excellent communication and interpersonal abilities
- Relevant IT certifications
- Experience with ITSM tools like Service Now is a plus
- Bachelor's degree in Computer Science, Information Technology, or related field
Benefits:
- Health insurance
- ITIL: 5 years (Required)
- Incident Management: 5 years (Preferred)
- Change Management: 5 years (Preferred)
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