Qualifications

• Graduate of 4-year Computer Science, Information Technology, Information Systems Management or any other 4-year Information Technology related courses.
• At least two (2) years relevant work experience in an IT environment
• At least one (1) year relevant work experience in IT Helpdesk operations and in providing first level IT support or higher
• With hospital work experience, an advantage
• Knowledge of Bizbox Systems, Novarad RIS/PACS and HCLab LIS are an advantage

General Description of the Job
The IT Helpdesk Specialist is responsible for providing day-to-day first level technical support and assistance. He/she will interact with WMC personnel and doctors by phone, live chat, -Ticketing and Log Systems, electronic mail and messaging tools to resolve problems or issues raised on IT infrastructure, computer systems, hardware and software. Also, he/she is responsible for supporting Helpdesk operations and serves as the focal point for system users.
Duties and Responsibilities
1. Provide day-to-day IT Helpdesk support and assistance to users by:
· Responding to problems and issues raised;
· Evaluating its cause and effect;
· Providing basic troubleshooting;
· Initiating and coordinating with concerned Departments, if necessary, corrective actions to resolve problems and issues raised; and
· Escalating unresolved technical problems and issues to the next level of support
2. Track, route and direct problems and issues to correct resources such as the WMC IT Team, MGHI IT Team or 3rd party IT vendors which WMC have Service Agreements;
3. Follow up with users, provide feedback and see problems through to its resolution and closure;
4. Ensure proper E-Ticketing System documentation;
5. Generate monthly IT Helpdesk activity reports;
6. Update and maintain the IT Helpdesk Knowledge-base that stores information on technical resolutions;
7. Assist in the conduct of user trainings or re-orientations on Bizbox Systems and other implemented information systems;
8. Assist in formulating IT technical, knowledge base and user training materials;
9. Assist in coordinating ICT activities and projects; and
10. Perform other duties that may be assigned.
Job Type: Full-time
Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Discounted lunch
• Employee discount
• Free parking
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary