Philippines Job Openings
Infor
IT Support Engineer, Associate
Manila
September 22, 2024
General information
Country
Philippines
City
Manila
Job ID
41897
Department
Information Technology
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
Hybrid
Description & Requirements
The IT Support Engineer, Associate will provide application support for a specific set of Infor products and other third-party reporting application. This role is required to work on shifting schedule covering regions such as APAC, EMEA, and North America.
What You Will Need?
Required skills:
- Minimum of 1 year of experience in application support, preferably in a global environment.
- Proficiency in SQL (Microsoft/Oracle/DB2).
- Hands-on experience in writing SQL scripts from scratch and understand existing scripts by examining them.
- Knowledgeable on any of the reporting applications such as Birst, Power BI, Tableau, SSRS, or Domo.
- Familiar with basic function of reporting applications
- Proven software application troubleshooting skills.
- Proficient in verbal and written communication to interact effectively with stakeholders and document support processes.
What Will Put You Ahead?
Preferred Qualifications:
- Strong and keen focus on operational performance metrics and trend analysis.
- Knowledge on Microsoft Power Platforms
- Background in a functional business area.
- Background in Business Intelligence
- Solid track record in an operational/support role, with an understanding of incident/problem/change management and the ability to drive stability across organizations.
A Day in The Life Typically Includes:
- Responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage
- Track and monitor application issues through the centralized ticketing system.
- Responds to incidents, record incident activity and solving problems
- Able to work independently utilizing all available support material and tools to successfully resolve problems or refer to appropriate escalation process
- Performs user administration to internal applications.
- Manages workload effectively and provides accurate accounting of work and time allocation.
- Maintains and creates documentation around technical troubleshooting and best practices. The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of incidents or outages
- Provides input regarding methods to increase operational efficiencies and technical product improvements
- Become internal expert on supporting Infor software and other enterprise products
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
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