Philippines Job Openings

Lenovo

L2 Unix/ Oracle Production Support

Pasig City

FULL TIME

October 8, 2024

General Information

Req #

WD00072887

Career area:

Information Technology

Country/Region:

Philippines

City:

Pasig

Date:

Tuesday, October 8, 2024

Working time:

Full-time

Additional Locations:

Philippines

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our Story Hub.

Description and Requirements

Job Title: L2 Unix/ Oracle Production Support Specialist
Location: Ortigas, Pasig
Job Type: Full-Time
Reports to: IT Operations Team Leaders
Job Summary:
The L2 Unix/ Oracle Production Support Specialist is responsible for providing second-level technical support for Oracle databases and Unix-based systems. The role involves monitoring, troubleshooting, and resolving production issues, performing regular system maintenance, and ensuring the stability and performance of the systems.
Key Responsibilities:

Incident Management:
- Monitor Oracle databases and Unix related batch programs for any issues or performance anomalies.
- Respond to and resolve incidents escalated from L1 support within SLA timeframes.
- Conduct root cause analysis for recurring issues and implement permanent fixes.
System Maintenance:
- Perform regular maintenance activities such as backups, patching, and updates.
- Apply configuration changes to optimize performance and security.
- Ensure systems are compliant with security policies and procedures.
Database Management:
- Monitor database performance and optimize SQL queries and indexes.
- Manage database storage, including tablespaces and data files.
- Perform database recovery and restore operations as needed.
Application Support:
- Support multiple Front-End applications, including debugging and modifying code as necessary (SQL Programming/Unix Scripting).
- Collaborate with development teams to deploy new applications and updates.
- Ensure seamless integration of applications with other systems.
- Manage Unix-based batch programs.
- Automate routine tasks using shell scripting or other automation tools.
- Monitor system logs and address hardware or software issues.
Performance Monitoring:
- Monitor system and application performance, identifying and addressing bottlenecks.
- Analyze performance trends and recommend optimizations.
- Implement and maintain monitoring tools and scripts.
Collaboration:
- Work closely with L3 support, development teams, and other IT departments to resolve complex issues.
- Participate in on-call rotation and provide support during non-business hours as required.
Documentation:
- Create and maintain detailed technical documentation, including troubleshooting guides and standard operating procedures.
- Document changes and update configuration management records.
Training and Mentoring:
- Provide guidance and support to L1 support staff.
- Conduct training sessions for team members and end-users as needed.

Qualifications:

Education:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
Experience:
- Minimum of 3 - 5 years of experience in Unix/ Oracle production support or related roles.
- Experience with Oracle databases (e.g., Oracle 8i and above) and Unix-based batch programs/scripts.
Technical Skills:
- Proficiency in Oracle SQL and PL/SQL.
- Strong knowledge of Unix shell scripting.
- Experience with Oracle performance tuning and optimization.
- Experience with backup and recovery tools and procedures.
Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to manage multiple tasks and prioritize effectively.

Preferred Qualifications:

Certification in Oracle Database Administration
Familiarity with ITIL or other IT service management frameworks.
Knowledge of disaster recovery and business continuity planning.

Working Conditions:

24x7 Support setup.
Hybrid work setup with occasional requirements for evening and weekend work.
Participation in on-call support rotation.

#LPS

Additional Locations:

Philippines

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