Position Summary:
The Global Training Lead is responsible for providing strategic support leadership and direction for the success of the global contact centers The Global Training Lead will be responsible for managing multiple training projects at any given time with stakeholders from various business units within the company This position aligns with Royal Caribbean International Celebrity Cruises and Silversea within the Trade Support and Service Consumer Outreach and Royal Guest Experience business units to execute on learning initiatives encompassing a broad range of courses supporting contact centers in but not limited to United States Philippines Mexico Netherlands Germany Romania Guatemala UK Norway Australia and China

Global Training Lead will support the strategy that executes comprehensive training unique to the business environment and business requirements (ie strategy changes leadership development programs identify business goals and performance gaps as well as areas of strategic opportunities) Guide and direct a team of global trainers to align training development content and delivery with business strategies for North America Australia New Zealand United Kingdom and Ireland Mexico Singapore Germany Spain France Italy Brazil China and all International Representatives from LACAR and EMEA (Europe Middle East and Africa)

Essential Duties and Responsibilities:

Financial Responsibilities:

• Identify which solutions to pursue and how they should be designed and developed executed and/or delivered
  

• Manage budget for training activities and materials
  

• All expenses and contractual agreements must be pre-approved
  

• Follow company policy related to travel expenses
  
  

Qualifications:

• Undergrad degree in Education or Instructional Design required
  

• Certification in Performance Technologist and/or Professional Learning and Performance required
  

• 5-7 years training or teaching experience required
  

• 3-4 years relevant supervising or management experience or equivalent preferred
  
  

Knowledge and Skills:

• Excellent verbal and written communication skills and outstanding presentation skills
  

• Able to work effectively with all levels in the organization
  

• Must have the ability to work independently manage multiple projects and perform comfortably in a deadline-oriented work environment
  

• Must be able to adapt to shifting priorities and align activities to meet organizational goals
  

• Must have experience with adult learning theory and practice skills
  

• Excellent interpersonal skills and customer-oriented focus
  

• Accepts accountability and manages execution of individual and project team results
  

• Demonstrates a wide degree of creativity with strong analytical and problem-solving skills
  

• Must have supervisory and coaching skills to thoroughly develop/challenge team to achieve high performance
  

• Must be able to travel
  
  

Physical Demands:
The employee is regularly required to sit stand and regularly move about the office complex The employee regularly writes reviews and creates reports compiles data operates a pc communicates listens and assesses information This position may travel domestically or internationally Visual requirements include close and color vision and ability to adjust focus The employee regularly moves about the office complex and may climb descend lift or move 10 pounds

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations The environment includes office location and /or moving inside/outside the office A high noise level is possible while in training or in an offsite locations