Philippines Job Openings

Aquiva Labs

Platform Integrity Specialist (HAPI)

FULL TIME

October 31, 2024

Hapi (Data Travel, LLC) specializes in data integration for hospitality companies and their technology partners.

Hapi is hiring a Platform Integrity Specialist to ensure our client-impacting infrastructure's ongoing health and performance and assist with internal platform configuration escalations.

This person should be located in one of America’s time zones, should expect to participate in an on-call schedule rotation, and will report to the Director of Support.

Key Responsibilities

Participate in internal projects
Proactive monitoring of all platform infrastructure components
Maintain daily records of platform performance, up-time, and incidents
Triage and successfully resolve internally escalated cases using investigatory and troubleshooting skills
Record the troubleshooting process and escalate with turnover of documentation
Be highly knowledgeable about the core product and associated apps and services
Maintain platform support documentation
Work closely with Product Development, Implementations, and CORE engineering teams
Train and mentor new employees as required

Skills, Knowledge and Expertise

Excellent oral and written communication skills in English
Strong familiarity with AWS products including Cloud Watch, Lambda, and SQS
Strong analytical, organizational, communication, and people skills
Ability to adapt quickly to new technologies, products, and procedures
Ability to work and thrive in a multi-tasked and fast-paced environment
Be professional, have a positive "get it done" attitude and a strong work ethic

Benefits

Health, Dental, Vision
401K Match
Unlimited PTO
Office spaces in Chicago and Baltimore
Hybrid or Remote work possibility

About Aquiva Labs

Aquiva Labs brings your business vision to life.

As one of Salesforce’s most experienced PDO partners, Aquiva Labs helps deliver your Salesforce App Exchange vision and more by making great ideas become a reality. Right from day one, we use our strategic relationship with Salesforce to empower organizations with unique App Exchange knowledge, mastery and access, as well as implementing our existing intimate knowledge of architectures, technology stacks and patterns, to guide our ISV partners through the App Exchange’s complex business and data scenarios.

Building products is in our DNA. Whether you are looking to create a prototype of a new product, outsource your Salesforce application development, create a custom solution, or require a short term engagement to assist with a specific challenge, our teams are there to help.

Department
HAPI
Employment Type
Full Time
Location
Philippines
Workplace type
Fully remote

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