Philippines Job Openings

RealPage Philippines

Product Support Agent I - Stratis

FULL TIME

September 2, 2024

SUMMARY
The Product Support Agent I will communicate with customers via phone, chat and/or email inquiries requiring assistance with Real Page software products. Agents quickly respond to the call, chat or email, diagnose the issue, accurately record all issues in the CRM tool and strive to achieve a high First Call Resolution rate or assign the case to Tier 2 agent for further review.
PRIMARY RESPONSIBILITIES

Deliver customer centric care via phone, chat or email interactions with customers that drives customer satisfaction.
Leverage understanding of the industry, customer’s portfolio of products, and their business processes to deliver a personalized experience with every customer interaction.
Document customer interactions through the ticket management system.
Establish relationships and trust with customers during interactions.
Provide basic training to customers that may require a how-to session and walkthrough.
Troubleshoot integrated products with customers to isolate issues to root cause.
Manage situations that require real-time solutions and setting clear expectations on resolution plans.
Provide high levels of customer satisfaction measured by customer satisfaction and efficiency metrics.
Document product knowledge solutions when applicable.
Learn and become proficient on one or more Real Page products by gaining “Skills Certification” in assigned product support areas and more as career progresses.
Perform additional duties as required.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

2 years of customer service experience.
Strong technical and troubleshooting skills (PCs and Internet computing).
Strong verbal, written and interpersonal communication skills.
Experience using MS Office applications (Word, Outlook, Power Point, and Excel).
Operate during assigned shift determined upon hire based on business need.
Ability to work a flexible schedule, occasional overtime may be requested.
Minimum of 30 wpm typing skills.

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

Previous call center experience.
Ability to troubleshoot hardware.
Understanding of networking (routers, networks, etc.).
Experience in housing industry, property management or real estate.
Fluency in Spanish.

New Job Alerts

Pasalubong Philippines

Marketing Associate

Pasay

FULL TIME

November 19, 2024

View Job Description

Hexamatics

PPC Specialist

Manila

FULL TIME

November 19, 2024

View Job Description

CIIT College of Arts and Technology

Senior High School Teacher

Quezon City

FULL TIME

November 19, 2024

View Job Description

Nexus Workforce, Inc.

Store Crew/Cashier

Bauan

FULL TIME

November 19, 2024

View Job Description

PM Consulting

Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)

Taguig

FULL TIME

November 19, 2024

View Job Description

Looking for similar job?

Citi

Officer, Product Control Intermediate Analyst (Hybrid)

Taguig

FULL TIME

August 30, 2024

View Job Description

Amex

Senior Associate - Digital Product Management

Taguig

FULL TIME

August 30, 2024

View Job Description

RealPage Philippines

Product Support Agent I - Active Building

FULL TIME

August 30, 2024

View Job Description

Infor

Product Support Analyst (CRM)

Manila

August 30, 2024

View Job Description

November 19, 2024

View Job Description