Philippines Job Openings

RealPage Philippines

Implementation Consultant II

Pasig City

FULL TIME

September 4, 2024

SUMMARY
Real Page Implementation Consultant II is responsible for working across multiple product teams to implement end-to-end UEM and VCR solutions for customers. This includes analyzing requirements and validating due diligence collected by the RUM Onboarding team, consulting with client on any specific needs, submitting setup request, ensuring quality assurance pass, sending activation details to client, and activating the site for revenue. The Implementation Consultant II serves as a subject matter expert for implementation best practices on the products or services they are delivering. They are instrumental in effectively communicating challenges to the appropriate departments to ensure positive ongoing client experiences.
PRIMARY RESPONSIBILITIES

Manage multiple client implementations simultaneously
Assist client in determining best practices for setup and configuration to achieve client’s desired result
Analyze and validate information collected by onboarding team
Conduct review with customer prior to release to confirm acceptance of data and configuration
Accurately forecast activation dates and manage implementation appropriately to meet release dates
Provide superior customer service to all internal and external customers
Perform system setup and configuration ensuring accuracy of complex data
Maintain advanced knowledge of UEM and VCR products
Interpret and understand client business requirements
Maintain accurate records of all communication received for each client
Provide project management to ensure product activations are moving as quickly as possible
Update activity records timely and accurately to ensure accurate reporting and client billing
Manage defect or problem resolution to drive implementations to completion
Notify management of any complications, missing data or system defects that might delay the implementation
Provide project coordination as required for more complicated account setups to ensure successful completion
Resolve complaints and answer questions from both internal and external customers
Collaborate regularly with other departments to improve processes or procedures
Ensure appropriate hand-offs and communication with either the Engagement Managers, Consultants, Account Management and/or clients
Maintain knowledge of departmental processes and procedures

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Bachelor’s degree in a Business or Finance related position
Advanced knowledge of Microsoft Office products
Prior experience in a consultative position with proven success required
Minimum of 2-year experience in software implementation
Outstanding verbal and written communication skills; excellent presentation skills
Must be able to effectively communicate with internal and external executive-level customers
Excellent analytical abilities to grasp the key points from complicated details and interpret client needs
Must be detail oriented with strong organizational and analytical skills
Strong critical thinking to analyze the pros and cons of solving a problem in a certain way
Must be able to multi-task, work in high paced and deadline driven environment
A results-oriented individual who thrives working in a fast-paced environment
Must be willing to work in a fixed Night Shift schedule
Must be flexible in terms of work arrangement
Must be willing to work in Ortigas Pasig City or Ayala Cebu City
Preferably with financial and accounting background

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

Experience in RUM, especially UEM and VCR platform is strongly preferred
Strong track record with communicating and collaborating across functions; experience working with sales, customer success, and product is a plus
Software and/or multifamily property management experience required
Experience using Salesforce, Google Search is a plus

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