Philippines Job Openings

DHL Express

Retail Outlet Officer

Quezon City

FULL TIME

October 24, 2024

(2400BH7)
Philippines-National Capital Region | Full-time | Permanent | Mixed Shift

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Overall Role Purpose
Drive cash sales growth through the effective operation of assigned retail outlet
Accountabilities
Customer External / Internal
  • Overall : operate and manage Service Point
  • Shipment acceptance at retail outlet
  • Maintenance of facility and equipment
  • Cash collection and bank remittance
  • Reports generation and maintenance
  • Regularly call up cash customers
  • Be able to identify different customer needs and wants and to provide solutions that will ensure customer satisfaction.
  • Ensure effective implementation of retail programs at outlet level
  • Maintain awareness of competitor activities
  • Ensure proper grooming at all times
Stakeholder External
  • Maintain good relations with Mall/Commercial space administration office
Stakeholder Internal
  • Operations
    Liaise closely with Operations to ensure pick-up times are met, and all supplies are delivered on time
  • Customer Service
    Liaise with customer service to resolve any customer issues that may arise
  • Finance
    Prepare cash reconciliations and ensure proper petty cash maintenance, remittance of collections
Process
  • Cash Collection and Remittance
  • Cash transaction processing and collection
  • Bank remittance
  • Conduct cash reconciliation reports and cash/credit card transactions of retail outlets in his designated area.
  • Maintain Petty Cash Fund of designated service point and prepare reports for budgeting and tracking purposes.
  • Reporting and Data Handling
  • Maintain Service Point cash shipment data
  • Coordinate and consolidate data transfer between Service Point and Country Office
  • Monitor outlet performance by using an outlet sales performance tracker
  • Operational and Administrative
  • Implement store hours that is most reflective of the needs of customers and ensure that this is consistently implemented in his given area
  • Ensure that assigned outlets has proper supplies and marketing collaterals.
  • Carry out any task that is required
Skills / Qualifications
Key Capabilities
  • Experience in the field of retail sales with demonstrated understanding of and exposure to all elements of the retail trade and outlet management
    • Team-player
    • Sales orientation
    • Strong English (written and spoken) comprehension and communication skills are essential.
Expected Years of Experience
  • 2 years experience in a sales function
  • Knowledge and understanding of the retail trade from a service and sales perspective.
  • Experience in manning a retail outlet is preferred


Posting Legal Entity DHL Express (Philippines) Corp.


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