Philippines Job Openings

Shopee

Seller Operations - Chinese Communications & Training Specialist

Manila

October 8, 2024


Department Operations
Level Entry Level
Location Philippines - Manila
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Create, integrate, design and translate various educational materials needed in cascading to different audiences and stakeholders of Shopee Philippines

Job Description:
  • Integrate, design, and translate various educational materials needed in cascading to different audiences and stakeholders of Shopee Philippines
  • Identify Chinese seller needs and build up positive engagement via We Chat through content that is engaging and easy to understand
  • Partner with internal stakeholders to address seller operational issues and manage concerns, enforce education strategies, and provide appropriate solutions
  • Conduct seller trainings for Chinese sellers, as needed
  • Work closely with Operation/Business Development/Marketing teams to prioritize and translate business information needs

Requirements:
  • At least 2 years in college with or without experience or High school graduate with at least 5 months of Customer Service experience
  • At least 2 years of experience in e Commerce industry or customer support team
  • Excellent knowledge in We Chat and Microsoft Office tools
  • Excellent verbal and written communication skills in English and Chinese (Mandarin), ability to communicate in Filipino a plus
  • Good team player with positive attitude
  • Self-motivated, has strong sense of ownership, resourceful, and highly organized
  • Has strong attention to detail and eagerness to learn
  • Amenable to working in Ortigas
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