Philippines Job Openings
Five9
Technical Account Manager - German Speaking
Mandaluyong City
October 16, 2024
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Technical Account Manager - German Speaking
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Responsibilities:
- Provide excellent account management, project management and technical consulting to Five9's clients who have enrolled in TSM & TAM Services.
- Partner with clients to build and maintain a 'Trusted Advisor' relationship; understand their business needs, propose recommendations and solutions designed to optimize Five9's platform and enhance operational effectiveness.
- Articulate the value of Five9's services, products and concepts through presentations, demonstrations and open discussion with clients.
- Educate and train clients on administration and utilization of Five9 products to help them become self-sufficient.
- Directly support and troubleshoot technical issues as needed.
- Manage service interruptions which could impact client's business operations; research root cause analysis and communicate next steps to clients and internal teams to help mitigate any risk.
- Keep clients informed of any/all issues that could potentially impact Five9's platform such as routine maintenance, patches, software product changes and releases.
- Partner with internal account teams and other business units to foster an environment of learning, execution, and continuous process improvement.
- Provide customer support case oversight and status updates to both internal management and clients on a regular basis.
- Adopt a proactive mindset to help anticipate client's needs and mitigate service and operational issues.
- 3-5 years of related experience in a consulting or project management role,
- 3 years in a software support role.
- Solid technical knowledge of networking theories and protocols such as TCP/IP, SIP, FTP/SFTP, OSI Model.
- In depth knowledge of one or more call center solutions like: Five9, Genesis, Cisco, Nuance, Tu Vox, Avaya, Aspect, Nortel, Interactive Intelligence, Siebel Call Center or Cosmo Com.
- Experience in technical writing and documentation.
- Experience in contact center objectives, methodologies, tools & operations, contact center reporting and KPIs.
- Experience with/and working knowledge of PBX, ACD, CTI, Vo IP, IVR, Dialers and Telephony applications.
- Strong project management and client-facing skills - Working knowledge of Microsoft Office products (Excel, Word, Power Point, Visio, etc.).
- Willing to travel to client sites as required; able to work outside standard business hours.
- Excellent verbal and written communication skills.
- Team player, self-starter, able to manage multiple priorities and meet deadlines.
- Bachelor's degree in a technical field and/or comparable industry certifications and experience
- Must be a permanent resident in the Philippines
- Understanding of quality monitoring tools and workforce management software such as NICE/IEX, Authority Software etc.
- Understanding of CRMs such as Salesforce, Net Suite, Leads 360 (Velocify), Oracle Service Cloud (Right Now), etc.
- Understanding of WFM/WFO Solutions such as Verint, CSI, Calabrio, NICE, etc. - Knowledge of network troubleshooting tools such as Wireshark or Pathview.
- Basic working knowledge API, HTML and Java scripting is a huge plus.
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, Phil Health, Pag IBIG, 13th month pay, Solo parent leave, Special leave for women)
#LI-Hybrid
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
New Job Alerts
CIIT College of Arts and Technology
Senior High School Teacher
Quezon City
FULL TIME
November 19, 2024
View Job DescriptionPM Consulting
Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)
Taguig
FULL TIME
November 19, 2024
View Job DescriptionBar Zero-The Portal, Greenfield District
Cashier/Customer Service
Mandaluyong City
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
NTT Philippines Digital Business Solutions Inc.
Technical Support Engineer - Can start ASAP
Santa Rosa
FULL TIME
August 30, 2024
View Job Description
FrankieOne
Technical Business Analyst - API/Integration
FULL TIME
August 30, 2024
View Job Description
Makotek Computer Sales Inc
Technical Receptionist
Cagayan de Oro
FULL TIME
August 31, 2024
View Job DescriptionLandlite Philippines Corporation
Technical/Executive Staff
Parañaque
FULL TIME
August 30, 2024
View Job DescriptionNew Job Alerts
CIIT College of Arts and Technology
Senior High School Teacher
Quezon City
FULL TIME
November 19, 2024
View Job DescriptionPM Consulting
Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)
Taguig
FULL TIME
November 19, 2024
View Job DescriptionBar Zero-The Portal, Greenfield District
Cashier/Customer Service
Mandaluyong City
FULL TIME
November 19, 2024
View Job Description