Philippines Job Openings
GECO PHILIPPINES INC.
Technical Account Manager (Nutanix)
Manila
FULL TIME
November 3, 2024
The Nutanix Technical Account Manager (TAM) service is designed to help customers proactively mitigate risks and enhance their business outcomes through expert guidance on enterprise cloud deployments. Acting as a cross-functional advisor, the TAM collaborates with clients to optimize their Nutanix environments, ensuring they are well-managed, healthy, and high-performing.
The TAM service emphasizes a customer-centric approach focused on deliverables and outcomes, providing:
- Trusted Business Partnership: Accelerates business value by aligning technology deployments with datacenter strategies, enabling sustained advantages of the Nutanix platform.
- Improved Application Availability: Proactively manages risks to enhance uptime, lower total cost of ownership (TCO), and maximize returns.
- Personal Advocacy: Serves as a liaison for resolving issues, coordinating communication between customers and Nutanix support and engineering teams.
- Education and Skills Development: Engages staff in learning Nutanix technologies and best practices through tailored training sessions and expert interactions.
- Customer Advocacy: Acts as the primary contact for addressing business and technical matters, coordinating support and product expert meetings, and prioritizing feature requests.
- Operational Risk Management: Conducts health checks, drives issue resolution, and optimizes capacity utilization.
- Analytics & Reporting: Provides customized service analytics, performance audits, and event analysis to ensure reliability and efficiency.
- Business & Support Planning: Develops strategies for scaling operations and maximizing ROI, while establishing customer success metrics.
- Education & Best Practices: Facilitates learning assessments, technology enablement sessions, and shares relevant best practices.
Pay: Php80,000.00 - Php150,000.00 per month
Benefits:
- Opportunities for promotion
- Paid training
- 8 hour shift
- 13th month salary
- Overtime pay
- Account management: 5 years (Preferred)
- Nutanix: 5 years (Preferred)
- Data Centers: 5 years (Preferred)
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