Versa Innovations Corp

Technical Support Associate

Davao

FULL TIME

October 24, 2024

"It is not about having the right opportunities. It's about handling the opportunities right" - Mark Hunter
VERSA is the first ever Philippine two way radio brand which was launched 13 years ago. Two way radios or walkie-talkies cater to a niche market and are mandatory for industries like corporate security, transportation & logistics, hospitality, retail, manufacturing, mining, government, police and public safety. The brand is expanding across all industries regional and global in the coming months.
The expansion initiative would mean hiring new Tech Support Associate who would do FACE TO FACE and FIELD SUPPORT in the different key cities in the entire archipelago. We are looking for the very best candidates who posses the following 8 characteristics:
  • Hyper Ambitious
  • Goal Oriented
  • People Person
  • Desires to develop a rewarding career in sales
  • Disciplined
  • Self motivated
  • Critical thinker & Strategist
  • Growth mindset
Main Duties and Responsibilities
Primary
  • Monitor status and address discovered issues, verify documentation, and interact with end-users to gather information to solve problems.
  • Update software and firmware for all radio programming computers.
  • Create and maintain end-to-end documentation of all the system and unit troubleshooting and maintenance.
  • Support/Assist in performing repairs/replacements, technical evaluations, and assessments of various radio systems(s), troubleshooting, and/or maintenances of radio.
  • Support/Assist in assembling, connecting, and securing such components as transmitters, power supplies, and the likes.
  • Support/Assist in the analyzation and interpretation of circuit wiring, logic cable diagrams, complete communication system schematic diagrams, and network specifications for the purpose of installing, troubleshooting, or maintaining the system or device.
  • Support/Assist during emergency call service to act on maintenance requirement immediately to include troubleshooting, testing, retuning, and the likes of all the units released already and/or are returned for testing and fixing due to experiences issues and problems of the unit/s.
  • Cooperates with the Team for timely coordination and quick resolutions.
  • Engages with clients as required through Company channels and provide accurate and valuable information.
  • Provides feedback and suggestions for further improvement of the technical processes and procedures.
Secondary
  • Performs other tasks that may be assigned from time to time.
VERSA CULTURE We believe that culture is a key growth driver. We look for talent who can adhere to our three core values which are, customer obsession, culture of innovation and team of achievers. Our processes are built to determine that everyone who joins our team are sure to succeed because they believe and live the same core values as well.
We believe in attracting and retaining top talent, and to that end, we offer competitive compensation that includes a salary commensurate with experience, a generous commission structure and performance based incentives. Our goal is to support and reward employees for their hard work and success and most importantly, GROWTH!
Undergraduates and fresh graduates are encouraged to apply as we have the best sales training system ingrained in our DNA. We believe that opportunity is for those who are ready.
Job Types: Full-time, Fresh graduate
Pay: Php20,000.00 - Php30,000.00 per month
Benefits:
  • Company car
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
Schedule:
  • Monday to Friday
Supplemental Pay:
  • 13th month salary
  • Commission pay
  • Performance bonus
Application Question(s):
  • How willing are you to go on field sales work in a daily basis in the assigned territory, which may span the entirety of Pampanga?
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