Kenvue is currently recruiting for:

Technology Product Owner (TPO)
This position reports into Product Group Leader Shared Services and is based at Manila, Philippines or Bangaluru, India GCC.

Who we are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

What you will do
The TPO is responsible for managing and maintaining the Genesys Cloud application used by our shared services associates globally. As the TPO, you will be responsible for ensuring the smooth functioning of the application and providing excellent customer service to Kenvue associates in the contact center using the application for all their inbound and outbound calling requirements:
Key Responsibilities

• Responsible for maintaining and configuring the products of Service Now (Case management) and Genesys Cloud (Telephony) used by our shared services centers.

• Collaborate and partner with telephony and case management infrastructure/networking and platform teams within Kenvue to identify and implement innovative case management telephony solutions to enhance the agent and employee experience with Service Now and Genesys Cloud.

• Support our shared service operations within the region by coordinate with the agents and the back-office teams who are providing services to our employees and external partners.

• Develop and maintain the shared services domains within Kenvue Genesys Cloud instance to support the operations of contact center at our captive and outsourced contact centers around the globe. Ensure Kenvue associates can successfully use the Genesys voice widget to receive inbound and make outbound phone calls using Genesys voice solutions.

• Build and maintain integrations with Genesys or 3rd party connector with Service Now Human Resource Service Design (HRSD) and Procurement S2P modules.

• Hands on experience with integrating Genesys and or Service Now with other NLP tools/other speech to text services from AWS Connect or Google Dialog Flow etc.

• Perform quick POC’s to demonstrate new features to business owners and accelerate time from design to development.

• Be the Tech and Data Site Lead for the contact center in Manila supporting all of APAC countries for shared services.

• Gather requirements from business owners, and craft fast, efficient, and large-scale solutions.

• Assess architecture and solution designed to support Kenvue objectives including alignment with Genesys implementation best practices.

• Create and maintain documentation to ensure compliance with regulatory requirements and internal policies.

• Lead and mentor a team of developers to ensure high-quality deliverables and continuous improvement.

• Stay up-to-date with emerging technologies and industry trends to identify opportunities for improvement and innovation.