Philippines Job Openings

HSBC

Trade Middle Office Associate (Internal), Assistant Manager Trades Services (External)

FULL TIME

October 22, 2024

Job Advert Details

Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

We are currently seeking a high caliber professional to join our team as a Trade Middle Office Associate (Internal) / Assistant Manager Trades Services (External)

Role Purpose

The purpose of the role is to provide advice and guidance to processing or checker teams whose activities may include account servicing, client onboarding, payments, sanctions screening, internal business services, internal transactions and credit services. They will possess expertise in a particular field, and will be regarded as Subject Matter Experts.

The job category will carry out some of the following tasks:

Assist to ensure that processor and checker teams are equipped with information resources, process information and guidance in order to fulfil their tasks
Provide guidance on matters on governance, risk and internal control and act as an intermediary between the unit and governance, risk and internal control departments
Assist in the management of relationships with internal and where applicable, any external stakeholders.
Provide support to remedial actions to improve processes
The jobholder is responsible for delivering professional and high-quality service to address the needs of key GTS clients. They are expected to operate within service level parameters, ensuring operational excellence, collaborative partnership with key stakeholders and proper execution of risk policies and regulations. They should exercise a high degree of standards and ensure ownership and accuracy.
The jobholder is to provide a full range of services as required by GTS clients, including administration, operations, and processing support. This also includes support to internal and external customers.

Principal Accountabilities:

Impact on the Business

Assist to ensure that processor and checker teams are equipped with information resources, process information and guidance in order to fulfil their tasks
Provide guidance on matters on governance, risk and internal control and act as an intermediary between the unit and governance, risk and internal control departments
Assist in the management of relationships with internal and where applicable, any external stakeholders.
Provide support to remedial actions to improve processes

Customers / Stakeholders

Maintains and improves superior service delivery by ensuring work is processed within SLA
Demonstrates a comprehensive and detailed knowledge of the external regulatory framework and how it applies to their own business segment
Analyses and understands about their customers and communicates what is happening, and why, in their customer's and business segment's local marketplace
Translates their knowledge of their customer’s and the marketplace into practical
Knows about, understands and can clearly communicate about a range of business sector specific complex customer products, services or propositions
Uses their customer knowledge and insight to present them with appropriate products or service solutions, ensuing that customers clearly understand their benefits and implications
Readily shares their product knowledge and actively supports colleagues
Takes responsibility for ensuring that their product knowledge is current and complete

Leadership & Teamwork

Coordinates with the GSC teams to ensure that transactions are processed seamlessly
Ensure that all mandatory trainings are accomplished in a timely manner
Ad hoc duties as required by the business
Enjoys differences between people, sees them as an opportunity to learn and benefit from varied viewpoints and uses their knowledge to adapt their communication style and approach to their audience
Communicates in an honest and open way to establish rapport and build useful relationships with people in or outside the team and/or HSBC as part of day-to-day work
Recognises how their own behaviour affects others' performance and moderates it accordingly, using their influence to benefit the group
Makes time to get to know people in other roles or business areas in order to be able to offer better colleague and/or customer service and/or improve efficiency
Leads by example, taking accountability and encouraging others to do the same
Takes ownership of problems and decisions and engages with others to gain commitment and implement solutions to deliver results
Plans and prioritises their own and/or others work to ensure they are in line with business needs and that resources are used effectively, efficiently and in a timely manner
Sets high standards and monitors progress and performance to ensure the required results are delivered on time and on budget

Operational Effectiveness & Control

Ensures that work is processed within service guidelines and regulations to minimize operational risk and customer complaints
Ensures proper allocation of tasks on a daily basis to maximise productivity, considering absenteeism and ensuring knowledge gaps are filled with team and with self
Ensures that any changes in in procedures and guidelines are executed accurately and timely within global and local requirements and all processes are handled in accordance with global procedures
Involved in streamlining initiatives for process improvements
Ensures no instances of sanctions breach/WOLF, FCR violations and other risk factors involved in processing
Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
Manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting
Fully conversant with FIM, anti-money laundering processes, internal procedures, policies, sanctions and regulatory requirements
Helps their colleagues to consider the importance of risk and compliance policies and procedures and how to follow them properly.
Identifies inefficiencies and suggests ways of improving risk and compliance processes
Encourages people to question their own or others actions in the best interests of HSBC and all stakeholders, and supports them in doing so
Identifies and acts on opportunities to improve efficiency and grow revenue in a sustainable way.
Makes considered decisions and presents clear, factual and coherent recommendations to others, based on analysis and assessment of potential benefits and implications.
Adapts readily to change and helps others to understand the why, what and how of change, motivating them to contribute effectively.
Suggests and welcomes different perspectives as a way of understanding situations, solving problems and meeting colleague, customer or business needs.

Qualifications

Experience, Skills and Qualifications

Excellent knowledge and experience in trade products, operations, trade cycle and customer service
Good understanding of customer groups and supporting business initiatives
Good understanding of operational risk related to the underlying Trade Transactions
Good understanding and able to apply relevant ICC Rules – e.g. UCP 600, ISP 98, URDG 758, URC 522
Certificate for Documentary Credit Specialists [CDCS] / Certificate for Specialists in Demand Guarantees [CSDG] holder is an advantage
Strong interpersonal, influencing and communication skills
A good team player who possesses strong interpersonal, influencing and communication skills
Strong organizing and time management skills
Can work independently and quickly, with good attention to detail and solutions oriented
Good command of spoken and written English desirable
Self-motivated with initiatives to take on new and additional responsibilities
A Bachelor’s degree

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines

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