The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

The International Technology Business Execution team is responsible for ongoing planning, administrative and organizational development activities for both Cluster and Country Technology Heads. Specifically, the Business Execution Associate is a hands-on role that works in partnership with the Cluster and / or Country Technology Head to drive execution of various initiatives and administrative activities for the Technology team in the assigned clusters and / or countries.

The role is responsible for smooth and efficient day to day operations, enabling Country Technology Heads to focus on providing horizontal oversight and governance representation for all Technology areas in-country including CIO and CISO.

Working in a highly matrixed organization, this is a horizontal cluster / country role and requires close collaboration with relevant global vertical LOB / Product Technology Business Execution teams to drive execution and outcomes.

Responsibilities

• Support the International Cluster and Country Technology Heads to align to the new organisational model; provide support as required to help Cluster and Country Technology Heads navigate the new structure and deliver on their roles and responsibilities.
  
• Prepare presentations and other documentation as required by the Country Technology Head including but not limited to country entity Board meetings, Country Coordinating Committee (CCC) and IT management forums as required by regulators.
  
• Own agendas and action logs for forums that the Country Technology Head chairs. Prepare minutes and follow-up actions as required.
  
• Coordinate response to any local regulator requests, working in partnership with global teams to ensure appropriate and consistent responses.
  
• Monitor the country Technology book of work, including maintaining comprehensive view of inflight initiatives including RAG status, path to green (for Amber or Red initiatives) and provide reporting as required.
  
• Support annual investment planning and prioritization process, working in partnership with both business and Technology teams to ensure local regulatory initiatives are socialized, estimated, and prioritized.
  
• Oversee limited headcount approvals and hiring for Cluster and Country Technology teams as required, in line with agreed plan and budget.
  
• Manage local visits by global Technology stakeholders including agenda, logistics and communication events (e.g., fireside chats, town halls, etc.).
  
• Partner with the global Technology Business Execution teams to drive communication, culture and engagement initiatives as required.
  
• Identify process improvement or simplification opportunities and ensure that established guidelines / policies are adhered to.
  
• Provide ad hoc analysis as deemed necessary, working with the multiple stakeholders in various functions including Human Resources, Finance, etc.
  
• Field a variety of requests from different stakeholders always ensuring timely and accurate responses.
  

Experience

• 5+ years’ relevant experience in a Business Execution role or similar in Technology, preferably within the financial services industry
  
• Experience working in a large and complex, highly matrixed organizations
  
• Highly proficient in the Microsoft Office suite, including Outlook, Power Point, Excel and Word
  
• Fluent in Mandarin (reading, writing, speaking)
  

Skills

• Stakeholder management – experience working with and managing multiple senior stakeholders
  
• Influencing – able to influence outcomes without necessarily direct authority; experienced navigating large complex organizations to achieve results
  
• Superior communication – able to clearly articulate complex strategies / techniques and ideas, in both oral and written form, to senior management, with associated confidence.
  
• Execution oriented – doesn’t remain in the theoretical; is able to make choices / decisions in the name of delivering rapid business impact
  
• Strong storytelling skills – able to structure and prepare presentations and other documentation with a clear and cohesive storyline
  
• Project management – ability to lead cross functional teams towards a common vision
  
• Organized – can juggle multiple, potentially competing priorities with assurance
  
• Detail oriented – obsessed with quality
  
• Self-motivated and accountable – demonstrated ability to follow through to execution
  
• Adaptable and flexible – comfortable working under ambiguous, changing conditions
  
• Bias for change – actively seeks out ways to improve processes, people, etc.
  

Education

• Degree in Business Administration, Business Management, Organization Management, or a related field
  

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Job Family Group:
Technology-
Job Family:
Applications Support-
Time Type:
Full time-
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