Philippines Job Openings
Accenture Inc.
Workforce Manager
Quezon City
FULL TIME
October 8, 2024
About the Role: As a Workforce Manager ,you will perform the following (but not limited to) duties and responsibilities:
- Overall management of the WFM AP and QA cost structure and budget.
- To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and tours.
- Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts.
- Responsible for delivery on all contracts / SLAs.
- Focus on driving down cost to serve and looking for opportunities to expand the shared services model.
- Drive industrialization of BST across all contracts.
- 12 years overall experience with at least 5 years in leadership capacity (managers as direct reports) - (BPO or non-BPO)
- Well-rounded in all WFM aspects (RTA, Forecasting, Scheduling, Capacity Planning)
- For Forecasting, Scheduling, Capacity Planning - must be able to do it manually AND with a tool and create from scratch as well
- Stakeholder Management, Financials, experience in handling multiple projects simultaneously
Please indicate Job Boards & Indeed in “How Did You Hear About Us?” section in your Workday application so that we can easily track your application.
What’s in it for you? Start your Accenture journey to enjoy these benefits:
- HMO coverage (medical, dental, mental health) from day 1 of employment
- Free medicines for you and your dependents*
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Paid Sick and Vacation Leaves
- Allowances, company bonuses, and performance incentives
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Flexible working arrangements
- Company-sponsored trainings like upskilling and certification
- Volunteering opportunities
*Terms and conditions apply
Job Type: Full-time
Benefits:
- Company Christmas gift
- Employee stock ownership plan
- Health insurance
- Life insurance
- Paid training
- 8 hour shift
- 13th month salary
- Anniversary bonus
- Bonus pay
- Performance bonus
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