Philippines Job Openings

iQOR Philippines

Workforce Manager

Quezon City

FULL TIME

October 14, 2024

Job Summary:
Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting, reporting structures, and system access. Teams in multiple locations incl. off-shore analysts would report to this role.
Responsibilities:
  • Manages and maintains training plans to ensure that adequate staffing resources are planned for to handle forecasted call volume.
  • Participates in various clients calls to review client KPI performance.
  • Ensures reporting is provided to the operation team that illustrates intraday scheduled staffing versus required staffing to the forecast and monthly basis to ensure KPI are met.
  • Ensures staffing and scheduling modifications are recommended to the operation team and are executed on a intraday, daily, weekly and monthly basis to ensure KPI are met.
  • Ensures various off-the-phone activities for the agent populations are scheduled in such a manner as to not impact KPI performance.
  • Manages various forecasting and scheduling processes including vacation day approvals, schedule change approvals, and loading new hire schedules.
  • Manages various administrative processes including ID administration.
  • Performs other duties as assigned.
Skills Requirements:
  • 5-8 years of experience
  • Prior work force management experience including forecasting, staffing, and scheduling,
  • Prior call / contact center experience, 3 year minimum required
  • Strong and effective oral / written communication skills
  • Prior supervisory experience including a team of 5or more direct reports
  • Excellent presentation skills
  • High level of proficiency with Excel
  • Strong mathematical skills
  • Strong analytical skills
  • Ability to multi-task
  • Ability to prioritize and delegate deliverables
  • Ability to maintain confidential information
  • Working knowledge of IEX a plus.
Education Requirements:
Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration or related field preferred.
Job Type: Full-time
Benefits:
  • Health insurance
  • Life insurance
Schedule:
  • Night shift
Experience:
  • Leadership: 2 years (Required)
  • BPO - Workforce Management: 3 years (Preferred)
New Job Alerts
Sinobest Refrigeration Inc.

Electrical Design Engineer

Cainta

FULL TIME

November 19, 2024

View Job Description
Nexus Workforce, Inc.

Store Crew/Cashier

Bauan

FULL TIME

November 19, 2024

View Job Description
Pasalubong Philippines

Marketing Associate

Pasay

FULL TIME

November 19, 2024

View Job Description
BPO Eastwood Hub

URGENT HIRING| Data Encoder (PURE NON VOICE) - DAYSHIFT

FULL TIME

November 19, 2024

View Job Description
Simpletrade Solutions Inc.

Finance Supervisor

Quezon City

FULL TIME

November 19, 2024

View Job Description
Lancesoft philippines

Senior SAP Fico Consultant

Manila

CONTRACT

November 19, 2024

View Job Description
GH Specialist Philippines Incorporated

IT/Graphics Designers for Fresh Grad - Makati Area

Makati City

FULL TIME

November 19, 2024

View Job Description
Tahj/NSDMM Management

Administrative Assistant in Operation_ Santa Rosa Laguna, Nuvali_ URGENT HIRING!!!

Santa Rosa

FULL TIME

November 19, 2024

View Job Description
PM Consulting

Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)

Taguig

FULL TIME

November 19, 2024

View Job Description
Jardine Distribution Inc.

Sales and Marketing Representative (Construction Supplies)

Makati City

FULL TIME

November 19, 2024

View Job Description
Looking for similar job?
Accenture Inc.

Workforce Manager

Quezon City

FULL TIME

October 8, 2024

View Job Description
ING

Workforce Manager

Manila

FULL TIME

October 8, 2024

View Job Description
Optum

Senior Workforce Representative

Taguig

FULL TIME

October 11, 2024

View Job Description
TTEC

Temporary Senior Manager, Workforce Management

CONTRACT

October 14, 2024

View Job Description
Support Services Group - Philippines

Workforce Scheduler

FULL TIME

October 15, 2024

View Job Description
Cobden and Carter Inc.

Workforce Manager

Makati City

FULL TIME

October 18, 2024

View Job Description
See What’s New: iQOR Philippines Job Opportunities
iQor Philippines

P56K incentives | Customer Service Representative

Santa Rosa

FULL TIME

October 24, 2024

View Job Description
iQor Philippines

Operations Manager

Bacolod

FULL TIME

October 18, 2024

View Job Description
View More Jobs by iQor Philippines
New Job Alerts
Sinobest Refrigeration Inc.

Electrical Design Engineer

Cainta

FULL TIME

November 19, 2024

View Job Description
Nexus Workforce, Inc.

Store Crew/Cashier

Bauan

FULL TIME

November 19, 2024

View Job Description
Pasalubong Philippines

Marketing Associate

Pasay

FULL TIME

November 19, 2024

View Job Description
BPO Eastwood Hub

URGENT HIRING| Data Encoder (PURE NON VOICE) - DAYSHIFT

FULL TIME

November 19, 2024

View Job Description
Simpletrade Solutions Inc.

Finance Supervisor

Quezon City

FULL TIME

November 19, 2024

View Job Description
Lancesoft philippines

Senior SAP Fico Consultant

Manila

CONTRACT

November 19, 2024

View Job Description
GH Specialist Philippines Incorporated

IT/Graphics Designers for Fresh Grad - Makati Area

Makati City

FULL TIME

November 19, 2024

View Job Description
Tahj/NSDMM Management

Administrative Assistant in Operation_ Santa Rosa Laguna, Nuvali_ URGENT HIRING!!!

Santa Rosa

FULL TIME

November 19, 2024

View Job Description
PM Consulting

Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)

Taguig

FULL TIME

November 19, 2024

View Job Description
Jardine Distribution Inc.

Sales and Marketing Representative (Construction Supplies)

Makati City

FULL TIME

November 19, 2024

View Job Description