Overview:

SOFTSWISS continues to expand the team and is looking for an Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily
Learn More

Key responsibilities:

• Client Relationship Management: Act as the main point of contact for our casino operator clients, ensuring their needs are met and maintaining strong, long-lasting relationships.
• Upselling and Cross-selling: Identify opportunities to promote additional services and game content to existing clients, driving increased revenue and client satisfaction.
• Problem Resolution: Quickly address any client issues related to the game aggregator, coordinating with internal departments to ensure timely solutions.
• Performance Monitoring: Track and report on the performance of client accounts, identifying areas for improvement and optimization.
• Market Research: Stay up-to-date on industry trends and competitor activities, providing clients with insights and recommendations.
• Technical assistance: Collaborate with internal technical teams to assist clients about their ongoing issues or requirements

Requirements:

• Written and spoken English B2+
• Previous experience with creating and implementing strong relationships with clients 2+ years in account management and/or customer success management
• Ability to analyze data and provide actionable insights to improve client performance
• Ability to resolve client issues efficiently and maintain high levels of client satisfaction

Nice to have:

• Written and spoken Russian

What we offer:

• Full-time remote work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an i Gaming software expert. We don’t only follow i Gaming market trends, we create them! SOFTSWISS is a recognised industry leader in i Gaming software solutions development, covering almost all aspects of the i Gaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our mission:

Changing the i Gaming industry through technological innovation.

SOFTSWISS in numbers:

• 2009 - foundation year
• 2000+ total employees worldwide
• 5 offices, countries: Poland, Georgia and Malta
• No1 provider in Crypto i Gaming
• 7 proprietary products
• 800+ brands using our software
• 11B+ € bets processed per month
• 6M+ active players monthly