Role - Principal Consultant
Technology – Infrastructure – Service Management
Location – Wroclaw, Poland
Compensation – Competitive (including bonus)

Job Description
Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role
In the role of a Principal Consultant, you will anchor the engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development and deployment. You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes, deliverables. As a thought leader in your domain, you will be the key advisor to architecture and design reviews. You will anchor business pursuit initiatives, client training, in-house capability building. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Responsibilities

• Manage small to medium teams delivering/managing IT operations. Should understand processes and quality aspects
• IT asset management, incident/request management, problem management, change/release management, Availability, and capacity management.
• Coordinate internal resources and third parties/vendors for the flawless execution of multiple service delivery
• Ensure that all service-delivery requirement is delivered on-time, within scope and within budget
• Assist in the definition of service scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed service-delivery plan to monitor and track progress
• Manage changes to the Service-delivery scope, schedule, and costs using appropriate verification techniques
• Measure performance using appropriate service-delivery management tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and relevant stakeholders
• Perform risk management to minimize potential risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive delivery documentation
• Delegate tasks based on junior staff members' individual strengths, skill sets, and experience levels
• Track service-delivery performance, specifically to analyze the successful completion of short and long-term goals
• Meet budgetary objectives and make adjustments to service-delivery constraints based on financial analysis
• Develop comprehensive service-delivery plans to be shared with clients as well as other staff members
• Use and continually develop leadership skills
• Attend training as required to maintain proficiency
• Perform org/ account relate other duties as assigned

Required
 Deep understanding of operation and change management and related network processes within ITIL, ideally with certification
 Fluency in English & understanding of German
 Customer satisfaction is your focus, accordingly you have a strong service mentality
Flexibility and willingness to learn new technologies, scale quickly and adapt situationally to different requirements

• Excellent analytical skills and problem solver mentality
• Creative thinking in designing and implementing service improvements
• Ownership for Service Delivery, Project Management
• Coaching/ Supervision/ Staffing
• Project Planning, Performance Management, SLA Mgmt and compliance
• Verbal & Written Communication (German & English)
• Detail-Oriented, Risk Management

Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.