Title:
Poland BOSS: Dispatcher
Belong, Connect, Grow, with KBR!

Program Summary
KBR proudly serves as the performance-based contractor for Base Operations Services at the Aegis Ashore Missile Defense System in Naval Support Facility (NSF) Redzikowo, Poland. This program focuses on the deployment and operational management of the sophisticated Aegis system, designed to intercept, and neutralize short- and medium-range ballistic missiles. Our primary mission is to ensure seamless base operations, directly enhancing strategic defense capabilities.

NSF Redzikowo, housing the second Aegis Ashore system, plays a crucial role in NATO's defense against missile threats. Commissioned in September, the facility emphasizes our commitment to supporting key military infrastructures. Its strategic location northwest of Warsaw, near the Russian exclave of Kaliningrad, positions it strategically in European defense.

Our involvement in NSF Redzikowo includes comprehensive Base Operations Services, showcasing KBR's expertise in managing complex military facilities. The base incorporates essential infrastructure, such as administrative offices, housing, dining facilities, security buildings, and athletic facilities—all maintained to the highest standards.

Introduction and Purpose:
KBR takes pride in serving as the performance-based contractor for Base Operations Services at the Aegis Ashore Missile Defense System located in Naval Support Facility (NSF) Redzikowo, Poland. This program, integral to global defense strategies, revolves around the deployment and operational management of the Aegis system—a sophisticated missile defense technology designed to intercept and neutralize short- and medium-range ballistic missiles. Our primary objective in this crucial mission is to ensure the seamless functioning and support of the base's operations, directly contributing to its strategic defense capabilities.

Significance within the Broader Organization: NSF Redzikowo, featuring the second Aegis Ashore system, plays a critical role in NATO's defense network against missile threats. Officially commissioned in September, this facility underscores our commitment to supporting key military infrastructures. Its strategic location, approximately 225 miles northwest of Warsaw and in proximity to the Russian exclave of Kaliningrad, positions it at a pivotal point in European defense.

Key Achievements and Impact: Our involvement in NSF Redzikowo encompasses comprehensive Base Operations Services, showcasing KBR's expertise in managing complex military facilities. Despite initial operational delays, the project is nearing completion, achieving significant milestones under our stewardship. The base incorporates essential infrastructure, including administrative offices, housing, dining facilities, security buildings, and athletic facilities—all maintained and operated to the highest standards.

Team Size and Expertise:
The KBR team at NSF Redzikowo comprises 127 dedicated professionals, each bringing specialized skills and expertise to the project. This diverse team is responsible for a range of services, from administrative support to the maintenance of critical infrastructure, ensuring the operational readiness and efficiency of the base.

Location and Infrastructure:
Situated at a former military and civilian airfield, NSF Redzikowo's infrastructure is tailored to support the unique requirements of the Aegis Ashore system. The facility includes a fire-control radar deckhouse, an associated Aegis command, control, and communications suite, and several launch modules for interceptor missiles. This setup mirrors the successful deployment of a similar system in Deveselu, Romania, highlighting the replicable and scalable nature of our operational expertise.

Industry Recognition:
While specific industry recognitions for this project are not detailed, the scale and complexity of our operations at NSF Redzikowo demonstrate KBR's capability and commitment to supporting critical defense initiatives. Our role in this project serves as a testament to our expertise in managing large-scale, high-stakes military operations and infrastructure.

This program summary encapsulates KBR's crucial role and contributions to the Aegis Ashore Missile Defense System at NSF Redzikowo, showcasing our ability to manage and operate significant military installations, deliver operational excellence, and contribute to global security and stability.

Job Summary
Dispatchers at our 24-hour facility handle radio and telephone duties, processing and prioritizing calls for police, fire, and EMS assistance. They receive and assess emergency calls, determine nature and location, and dispatch units accordingly. Responsibilities include managing 911 calls, maintaining unit contact, monitoring alarms, and handling non-emergency calls. Dispatchers operate various communication equipment, perform data tasks, and monitor public safety radio frequencies. This role requires fluency in English, computer skills, and the ability to communicate effectively via phone and radio. Candidates must multitask, follow instructions, and make sound decisions under stress. Shift work is involved, and obtaining a Common Access Card (CAC) and Military Email is required.

Roles and Responsibilities

• Perform a full range of radio and telephone operational duties in a 24-hour facility.
• Process and prioritize incoming calls for police, fire, and EMS assistance.
• Receive emergency calls from the public requesting police, fire, medical, or other emergency services.
• Determine the nature and location of emergencies, establish priorities, and dispatch appropriate units following established procedures.
• Maintain contact with all units on assignment and track the status and location of police, fire, and EMS units.
• Monitor direct emergency alarms and respond to non-emergency calls for assistance.
• Enter, update, and retrieve information from various computer systems.
• Perform tasks related to data retrieval, data entry, and word processing.
• Communicate fluently in English, both in writing and verbally.
• Multitask with radio and phone communications.
• Follow basic instructions and use sound judgment to make decisions under stress.
• Work alternating hours and shift schedules.

Note: This is a general description reflecting the concept and intent of the position and may not include all inherent work requirements.

Basic Qualifications

• US Citizenship
• Must be fluent in English
• Must possess passport book (not passport card) with at least 12 months of remaining validity AND with at least 4 blank visa/stamp pages remaining
• Must possess driver's license with at least 6 months of remaining validity
• Must obtain and maintain an International Driving Permit
• Must possess security clearance or the ability to obtain and maintain.
• High School Diploma or Equivalent
• Do D, IFSAC, or Pro Board Telecommunicator I & II
• Do D, IFSAC, or Pro Board HAZMAT Awareness
• FEMA ICS 100, 200, 700 and 800
• Emergency Medical Dispatcher Certification.

Preferred Qualifications

• Working in a Fire and Emergency Services dispatch or other emergency dispatch role

COVID VACCINATION:
In compliance with the U.S. federal government’s vaccine mandate, only candidates who are fully vaccinated for COVID-19 or have a reasonable accommodation or approved medical exception will be considered for this position.

KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.

Inclusion and Diversity at KBR
At KBR, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient.