Poland Job Openings
Boehringer Ingelheim Business Services Poland
S2P Direct Specialist with German (First Level Support Team)
Wrocław
FULL TIME
August 4, 2024
The position
Looking for a role where you are responsible not only for supporting the global users and vendors, but also take part in process optimization and development of further innovative processes within the new GBS Center? Help us build S2P First Level Support team for European markets.
Tasks & responsibilities
- As a S2P Direct Specialist, you provide support for the Source to Pay process starting from the order creation to the payment
- You assist & answer queries from the global user community related to the invoices and purchasing orders
- You provide training how to use the Purchasing Tool We Buy (SAP Ariba)
- You are main the point of contact for external suppliers – 1st level support
- You are involved in processing requests in Service Now
- You are also responsible for processing incoming queries (via call, MS Teams or e-mail) from BI employees as well as suppliers globally
- You analyze system mistakes and reporting this to the admin teams
About our future employee
You should speak German fluently (min. B2+/C1 level) and have at least 1 year of working experience in customer service, contact center or related areas.Additionally, we are looking for:
- Completed higher education
- Customer service orientation
- Excellent communication skills
- Good English skills (min. B2 level)
- Advanced Microsoft Office skills
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