THE POSITION

Looking for a role where you can focus on managing a team responsible for various administrative tasks during the employee lifecycle? Help us build Employee Central team towards operational excellence and splendid customer experience. Your team will be supporting our employees in multiple European countries in the activities from hiring and contracting to work and income related activities. If you are a passionate coordinator willing to support other colleagues in their professional development, you are good in communications and always aiming for continuous improvements, then Hire to Retire Leadership is your place to be!

Tasks & responsibilities

• As Employee Central Team Manager, you are responsible for the professional service delivery of the team as well as the continuous improvement of all services offered following internal and external compliance regulations
• You are managing a team up to 15 people according to the company values as well as our Leadership principles with focus on customer experience excellence, business process excellence and people development
• You are responsible for the organizational setup of the teams with regards to the administration of e.g. shifts set up, assignment of tasks, transfers, contract extensions, part-time work as well as all salary changes, payments, leave of absence, overtime, shift work and terminations, using our Case Management System
• You are able to dive deeply in particular processes to help re-designing them, assessing additional activities or take decisions in case of critical situations
• The regular exchange with our internal and external stakeholders as well as managing escalations using your strong communication skills, social and technical competencies, are also a key part of your role to strive for a splendid customer experience
• You will work on projects and in the environment where we use targets to measure the service quality, ensuring process adherence in run mode
• You may take a role of country SPOC, coordinating In Sinc work of multiple H2R teams e.g. Recruiting, Payroll, HR Direct supporting one county

About our future employee:

You should speak English language min. on C1 level, additional language (Italian or Spanish) min. on B2 level would be beneficial. You should have min. 6 years of professional experience in Hire-to-Retire Shared Services environment with relevant people managing/project managing record.
Additionally, we are looking for:

• A Master’s Degree in Business Administration, Psychology or similar (preferably in HR field or related areas)
• Distinct empathy, team spirit, accountability, intrapreneurship, and a high service orientation with customer centricity
• Positive approach with ability to come up with ideas in our Speak-Up culture and actively participate in process optimization
• Proven ability to capture complex issues in a solution-oriented working style (e.g., in the HR 3-pilar-model)
• High quality awareness, resilience, and independence considering changing requirements
• Preferably working experience with Service Now, Success Factors, and Open Text