Service Planner - Poland (polish language required)

Poland Job Openings

NCR Atleos

FULL TIME

October 22, 2024

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Description

Job description:

Reviewing Notes of each SR to determine all aspects of SR before Assignment/Reassignment
Call Assignment
CE Skill
CE Schedules
SR Type, Severity and Urgency
Customer Prioritization
Work-load Balancing
Geographical relation between SR site and CE proximity
Part availability – if part required (PPK, Local)

Sourcing of Parts:

I. Locally

II. In Country

III. Regionally

IV. Globally

Based on Part ETA:

a) SP needs to align CE ETA to Part ETA while maximizing SLA obtainment opportunity

b) Align CE ETA to MEET or be AFTER Part ETA

c) Ensure CE ETA is after Part ETA, but not exceeding more than 4 hrs AFTER Part ETA, and meet SLA

d) Monitor for CE adherence to posted and accepted ETAs

Specific customer requirements (FCI, availability)
Overall State of the Territory
SR Creation
Changing CE Statuses
Suspending SRs for CEs
Checking Parts against SR needs
Part Ordering – Proactive and at CE Request
Parts processing – Transition in progress
Parts Transferring
SR Reassignments
ETA Changing/Adjustment
Completing SRs for CEs
SR Cancellation
Changing Territory Assignment of SRs
Documenting in Public Notes all actions taken on SR
Guard Ordering/Confirming/Escalating
Phone Call Answering/Making
E-mail Communication with all NCR Services and Services Enablement Departments
Lync/Skype communication with all NCR Services and Services Enablement Departments
Providing updates to all inquiries/escalations/directions
Regular and timely review of Territory needs and developments
Premium Freight oversight
Utilization Intelligence (Labor, Parts and Freight)
Escalation Suppression
Out of Process solutions for Aged calls
Closed Loop feedback to Enablement Orgs.
Identify improvement opportunities
Incumbent is responsible to attend all company mandated/recommended training courses.
Supports the territory of Poland
Perform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

We regret to inform you that this job opportunity is no longer available as it has expired

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