Portugal Job Openings
Nestle Operational Services Worldwide SA
CRC Training Specialist
Linda-a-Velha
FULL TIME
October 23, 2024
Location: Linda a Velha (Portugal)
Company: Nestlé Business Services
Full-time/Hybrid mode
Fluent in Portuguese & English
About Us
Nestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are passionate about digital innovation and dedicated to driving continuous process improvement. We are seeking individuals who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who thrive in a fast-paced, dynamic environment. If this resonates with you and you are looking to join a business where you can truly add value, it’s time to consider joining NBS!
Position Summary
We are currently seeking a Training Specialist at Nestlé Business Services. Reporting to the CRC Nespresso Operations Lead, being responsible to improve the skills, knowledge and competencies of NBS employees facing the customer - CRC Coffee Specialist - (internal and external), helping to design and conduct training programs that will drive employee engagement and performance in the workplace to improve operations focused on best customer satisfaction for Nespresso Brand.
A Day in the Life of...
Conducts focused assessments of educational/training needs within the specified customer-facing population; supports in designing, developing, delivering and evaluating a variety of responsive educational curricula and training programs within defined fields of expertise to ensure compliance with our quality service standards across all channels and points of contact.
- Act as an ambassador and has specialized knowledge of Nespresso's products, services and sustainability commitments, continuously learns and takes advantage of new knowledge and skills in his own work.
- It continuously develops deep knowledge, skills and experience around coffee, products, services, processes and machines, proactively identifies its own performance/knowledge gaps and appropriates the development plan itself.
- Verifies quality of service to ensure customer retention and sales opportunities are identified in outbound and inbound contacts.
- Verifies quality of service to ensure customer retention and sales opportunities are identified in outbound and inbound contacts.
- Deals with challenging conversations and objections skillfully, offers CRC Experts and/or Team Leaders valuable new options and solutions, using learned methods such as objection cycles, asset listening, and open questions.
- Provides training for all minimum skills and knowledge required for all major customer-related jobs, unless new hires are contracted with these minimum skills and knowledge
- Performs impersonation activities with customer-facing employees to develop interpersonal skills (e.g. negotiation, teamwork, and conflict management). Collaborate with team leaders and managers to encourage on-the-job training (for example, how to handle difficult customer cases).
- Organize training courses that will prepare employees for the next step of their career path
What Will Make You Successful
- University degree or equivalent in commercial or business studies is required
- Experience as a Customer Service Trainer or similar role (mandatory)
- Certifications in training is an asset & Familiarity with different teaching methods and materials
- Experience as a Customer Service Trainer or similar role is required
- Premium brands expertise is an Asset
- Analytics skills & clear communication skills (including telephone, written label)
- Coaching training
- Dominion of Microsoft Office (Outlook, Power Point, Excel...)
- Proficiency in Portuguese & in English
- Strong work ethic and respectfulness required.
- Labor legislation knowledge is required
What We Offer
At NBS, we prioritize the well-being and professional growth of our team members. Joining NBS will provide you with:
- Development of expertise in Nestlé’s Shared Services Business.
- Immersion in a culturally diverse team.
- Local and International Exposure.
- Flexible working environment.
- Engagement and well-being activities.
- Competitive salary and annual bonus based on performance.
- Meal Allowance Card.
- Flex Benefits - Choose benefits that suit you best.
- Membership in the Nestlé Club with discounts at several partners.
- Free coffee (and good coffee) at the office.
- Company equipment tailored to professional needs.
- Medical Support available at the Office (in Linda a Velha).
- E-learning courses and training programs to help you achieve your career goals.
- Career progression and opportunities for International Career.
New Job Alerts
Vila Vita Parc Resort & Spa
Talent Acquisition Specialist (m/f)
Faro
November 19, 2024
View Job Description
Grupo Bertrand Círculo
Livreiro(a) para Campo Pequeno
Lisbon
FULL TIME
November 19, 2024
View Job Description
Rijk Zwaan Ibérica, SA
Trial Co-ordinator (Portugal)
Almada
FULL TIME
November 19, 2024
View Job Description
Grupo Boticário
NATAL - Stockista - Fórum Madeira
Funchal
FULL TIME
November 19, 2024
View Job Description
ProRekruter jobs -Portugal
Support client en Français - Automobile et mobilité - Début : 27.11 - Lisbonne / Monday-Friday!
Lisbon
FULL TIME
November 19, 2024
View Job DescriptionAllied Motion
Operador/a de Produção - Vila do Conde
Vila do Conde
FULL TIME
November 19, 2024
View Job DescriptionChocolatería San Ginés - Portugal
Empregado de mesa
Lisbon
FULL TIME
November 19, 2024
View Job Description
Construo AG
Business Analyst (M/F) - Portugal, Remote
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
Linde Material Handling Ibérica, S.A.
Training Admin
Lisbon
FULL TIME
November 5, 2024
View Job Description
Natixis in Portugal
Trainings Officer - Compliance (French speaker)
Porto
October 8, 2024
View Job Description
Enterpryze Consulting Ltd.
Delivery of LOGFAS training at multiple locations and maintenance updates to associated training materials
Oeiras
October 25, 2024
View Job Description
Axalta Coat. Sys.Portugal
Technical Specialist-Assistente Técnico
September 20, 2024
View Job DescriptionPhenix anti gaspi
Training and onboarding manager (Temporary contract 6 months)
Lisbon
FULL TIME
September 23, 2024
View Job DescriptionSee What’s New: Nestle Operational Services Worldwide SA Job Opportunities
Nestle Operational Services Worldwide SA
Manufacturing Intern
Vevey
FULL TIME
November 7, 2024
View Job Description
Nestle Operational Services Worldwide SA
Supply Chain Intern
Avenches
FULL TIME
November 7, 2024
View Job Description
Nestle Operational Services Worldwide SA
Technical Specialist
La Tour-de-Peilz
FULL TIME
November 7, 2024
View Job Description
Nestle Operational Services Worldwide SA
Human Resources Intern
La Tour-de-Peilz
FULL TIME
November 7, 2024
View Job Description
Nestle Operational Services Worldwide SA
Science and Technology Trainee
Orbe
FULL TIME
November 7, 2024
View Job DescriptionNew Job Alerts
Vila Vita Parc Resort & Spa
Talent Acquisition Specialist (m/f)
Faro
November 19, 2024
View Job Description
Grupo Bertrand Círculo
Livreiro(a) para Campo Pequeno
Lisbon
FULL TIME
November 19, 2024
View Job Description
Rijk Zwaan Ibérica, SA
Trial Co-ordinator (Portugal)
Almada
FULL TIME
November 19, 2024
View Job Description
Grupo Boticário
NATAL - Stockista - Fórum Madeira
Funchal
FULL TIME
November 19, 2024
View Job Description
ProRekruter jobs -Portugal
Support client en Français - Automobile et mobilité - Début : 27.11 - Lisbonne / Monday-Friday!
Lisbon
FULL TIME
November 19, 2024
View Job DescriptionAllied Motion
Operador/a de Produção - Vila do Conde
Vila do Conde
FULL TIME
November 19, 2024
View Job DescriptionChocolatería San Ginés - Portugal
Empregado de mesa
Lisbon
FULL TIME
November 19, 2024
View Job Description
Construo AG
Business Analyst (M/F) - Portugal, Remote
FULL TIME
November 19, 2024
View Job Description