Room Raccoon
Room Raccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa.
Our benefits include equity, formal training budget allowance, annual hotel allowance, as well as birthday and Xmas vouchers.
Interested? Keep reading on!


Job title: Customer Success Manager: French Speaking
Location: Considering applications for Lisbon (Portugal), Breda (Netherlands), Valencia (Spain) and Remote within France
Language: French & English
Work type: On-sight or Remote within France
Terms: Full-Time (Permanent)


Your North Star
Empower our customers in the French market to unlock the full potential of Room Raccoon. Guide them in discovering valuable upgrades, from our premium services—such as automated customer upselling and entry-level revenue management—to seamless integrations with our marketplace of connectivity partners. Whether it’s accounting automation, point of sale systems, door locks, or advanced revenue management tools, your mission is to drive growth and ensure every customer maximises the value of Room Raccoon’s ecosystem.


Day in the life of a Customer Success Manager
Product and Market Knowledge

• Identify upsell opportunities by understanding customers' evolving needs and objectives.
• Collaborate with the sales team to develop tailored proposals and strategies for expanding customer usage.
• Deliver demos of Raccoon Pay and showcase additional benefits to interested hoteliers.
• Develop a comprehensive understanding of our product suite, competitor offerings, and pricing.

Customer Engagement and Relationship Building

• Proactively engage with hoteliers to understand their business goals, challenges, and objectives.
• Serve as the primary point of contact, fostering strong relationships with key stakeholders.
• Conduct regular check-ins and reviews with customers to monitor progress and satisfaction levels.
• Identify opportunities to optimise and enhance hoteliers' experiences based on feedback and usage patterns.
• Provide training and educational resources to empower hoteliers to maximise our products.

Customer Retention Strategies

• Develop and execute strategies to proactively address customer concerns and mitigate churn risks.

Key skills:

• Non- negotiable: Language requirement: Fluent French
• 2+ years of work experience in a similar role
• Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell

Beneficial skills:

• Hotel sales or Saa S experience is advantageous

How to be successful as a Customer Success Manager

• Strong problem-solving skills
• Motivated by high-tech, fast-paced, entrepreneurial environments, with the ability to prioritise effectively
• Self-driven and able to perform well under pressure
• Enjoys working as part of a team
• Organised with a keen eye for detail

Room Raccoon Values

• Accountability
• Beat Yesterday
• Clock Speed
• Deals a Deal
• Empower Another

Disclaimer : Thanks so much for your excitement about joining Room Raccoon! We’re lucky to have so many talented people eager to be part of our team, so we’re reviewing applications as they come in. If you don’t hear from us within three weeks, it means we’ve decided to move forward with other candidates this time—but don’t be discouraged! Keep an eye on our careers page, and we’d love for you to apply for roles that fit your talents in the future!